Spa Sales & Guest Experience Lead

Mooresville•Mooresville, NC

3d•$17

About The Position

Hand & Stone Massage and Facial Spa Mooresville is seeking a dynamic, people-first Sales & Guest Experience Lead to help drive membership growth, elevate the guest experience, and lead our front desk team to success.vThis is a hands-on leadership role —you’ll be working alongside the team at the front desk while also coaching, motivating, and driving performance. The ideal candidate thrives in a sales-driven environment, enjoys mentoring others, and knows how to turn great guest experiences into long-term relationships. What to Expect A hands-on leadership role working both on the floor and with the team A sales-driven environment with clear goals and measurable success A flexible schedule including evenings and weekends The opportunity to directly impact the spa’s growth and culture

Requirements

3+ years of experience in a membership-based or sales-driven environment (spa, fitness, wellness, retail, etc.)
Proven ability to coach, motivate, and lead a team
Strong communication and interpersonal skills
Goal-oriented with a track record of achieving results
High emotional intelligence and a positive, solutions-focused mindset
Someone who Leads by example, walks the talk
Someone who owns the numbers - track results and turn insights into action plans that win
Celebrate wins, recognize talent, and grow your team's confidence and skills

Responsibilities

Drive membership growth through strong guest engagement and consistent conversion practices
Lead by example in achieving and exceeding individual and team sales goals
Identify opportunities to improve conversion, retention, and overall guest value
Actively grow the facial business through in-spa education, service recommendations, and team coaching
Build and execute local outreach strategies (events, partnerships, community engagement) to attract new facial clients and members
Collaborate with spa leadership on promotions and campaigns focused on facial services and upgrades
Provide ongoing coaching, roleplaying, and sales training for spa associates
Lead daily huddles that energize, align, and motivate the team
Foster a positive, accountable, and high-performance culture
Deliver and model an exceptional guest experience from check-in to check-out
Handle guest interactions with professionalism, empathy, and confidence
Ensure every guest leaves with a reason to return
Support spa manager with scheduling, shift management, and daily front desk operations
Track performance metrics for frontdesk and turn insights into actionable plans
Roll out promotions, contests, and in-spa initiatives to drive engagement and results in alignment with the management goals