Guest Experience Lead
About The Position
Ready to lead, have fun, and build real leadership experience? 🐷🎉 At Peppa Pig World of Play Michigan , our Guest Experience Shift Leads play a hands-on role in creating joyful, unforgettable moments for families while developing valuable leadership and operational skills. This is a perfect opportunity for emerging leaders who want to grow, learn, and lead in a playful, supportive, and high-energy environment 🌈✨ As a Guest Experience Shift Lead, you’ll be right in the middle of the fun—guiding a guest-focused team, supporting daily operations, and making sure every little guest (and their grown-ups!) leaves with big smiles and happy memories 😊🎈 Qualifications & Experience Why You’ll Love This Role 💖 A hands-on leadership position where you’re on the floor, not behind a desk 🙌 A bright, playful, family-friendly workplace where no two days are the same 🐽🎠 Opportunities to build real leadership, coaching, and operational experience 🚀 A supportive team environment that encourages learning, growth, and teamwork 🤝
Requirements
- High school diploma or GED required
- Six months of experience in attractions, entertainment, childcare, hospitality, or customer service preferred
- Previous experience leading a team, project, or shift with demonstrated accountability
- Positive, outgoing personality with a passion for guest experience and teamwork
- Flexible and adaptable in a fast-paced, playful, ever-changing environment
- Strong communication skills with a calm, friendly, and professional approach to problem-solving
- Comfortable using technology and basic office software
- Reliable, trustworthy, and committed to creating magical experiences for every family
Responsibilities
- Lead daily Guest Experience operations to ensure smooth, safe, and guest-focused performance 🎟️🛟
- Delegate and monitor daily assignments to keep operations running efficiently 🗂️⚙️
- Manage queues and guest flow safely and effectively during peak periods ⏱️➡️
- Respond to guest concerns with care and professionalism, partnering with other departments for quick resolutions 😊🛠️
- Assist with training and documentation across all primary Guest Experience areas 📚✍️
- Support the development of front-line team members through coaching, feedback, and on-the-job leadership 🧑🏫💬
- Uphold health, safety, and service standards across all operations 🧼⚠️
- Lead by example on the attraction floor, modeling fun, teamwork, and outstanding guest service every shift 🎉🌟
Benefits
- Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
- Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
- Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.
- Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
- 401(k) Savings Plan: Build your future with our company-matched retirement program.
- Tuition Assistance: Pursue your passions with educational support and reimbursement programs.
- Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
