Lead Spa

Vail Resorts•Keystone, FL

6d•$22 - $25

About The Position

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Job Summary: The Team Lead Spa Concierge is responsible for overseeing daily operations at the spa front desk while supporti ng overall spa performance. This role leads the hiring, training, and development of front desk staff, ensuring high standards of guest service and operational consistency. The Team Lead sets the tone for a welcoming, guest - focused environment and leads by example in all interactions.

Requirements

High school diploma or equivalent required
Must be at least 18 years of age
Must be available to work weekends and holidays as needed

Nice To Haves

Previous experience in a spa or hospitality environment preferred
Minimum of one year of supervisory or leadership experience preferred
Experience with SpaSoft or similar booking systems strongly preferred
Strong communication, organizational, and leadership skills
Proficiency in computer systems, typing, and basic math
Demonstrated ability to drive sales and deliver exceptional guest service

Responsibilities

Oversee day - to - day front desk operations, ensuring efficiency and service standards are met
Serve as the primary point of contact for spa guests, ensuring a seamless and positive experience
Book and manage all spa services, packages, and reservations
Maintain in - depth knowledge of all treatments, services, and retail offerings
Support spa therapists by providing timely and accurate information regarding checked - in guests and scheduled appointments
Assist in maintaining cleanliness and organization of guest - facing areas, including light cleaning as needed
Support and monitor retail inventory, including scheduled counts and organization
Manage point - of - sale transactions, billing accuracy, and cash ha ndling procedures
Lead hiring, onboarding, and ongoing training for spa front desk team members
Coach team members on guest service, sales techniques, and adherence to spa protocols
Assist the Spa Manager with weekly payroll for non - exempt spa staff
Ensure compliance with company policies and operational standards
Perform additional duties as assigned to support spa operations

Benefits

Ski/Mountain Perks!
Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
MORE employee discounts on lodging, food, gear, and mountain shuttles
401(k) Retirement Plan
Employee Assistance Program
Excellent training and professional development
Referral Program
Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
Free ski passes for dependents
Critical Illness and Accident plans