Spa Host (Female)

Fontainebleau Las Vegas•Las Vegas, NV

30d•Onsite

About The Position

The Female Spa Host is a customer-oriented individual who oversees the front desk and guest relations within the spa or wellness center. The main responsibility of the Lead Spa Host is to ensure that all guests receive a warm welcome, efficient check-in and check-out process, and outstanding service throughout their visit. Additionally, the Lead Spa Host will provide the first line of communication between spa leadership and host / linen runner teams.

Requirements

Must be at least 18 years of age.
High School diploma or equivalent required
Must be proficient in Microsoft applications (Excel, Word, PowerPoint, and Outlook)
Polished appearance and demeanor
Excellent guest and Member skills
Effective time management skills and ability to multi-task in a fast-paced environment
Extraordinary attention to detail, while working under tight deadlines
Ability to resolve problems to the satisfaction of both the guest and the company
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Must be willing and able to work a flexible schedule to include holidays, nights, and weekends
Work in a fast-paced, busy, and somewhat stressful environment
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to read and communicate verbally in English.
Written communication skills in English may also be required.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls.
Frequently required to reach with hands and arms and talk or hear.
Specific vision abilities required by this job include close vision and peripheral vision.
Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
Must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

Nice To Haves

Experience in a similar role for a high-luxury salon and spa preferred
Experience in high-volume luxury spa or resort preferred

Responsibilities

Welcome and interact with guests as they enter and exit the facility
Provide a luxury experience while engaging conversations with guests and members
Ensure that all spa facilities are neat, clean, and well stocked
Maintain up-to-date knowledge of facility products, features, and amenities
Provide all guests with tours of the facilities and lay out the features and benefits of facilities
Issue all guests with a locker, robe, and spa slippers
Review guest appointments/schedules and assist guest with escorting to where they will be picked up/returned for/from their treatments
Be able to assist guests with all questions and booking requests while they are in the spa
Be able to assist in other areas of the spa as needed without being prompted to do so
Provide accurate, appropriate, and immediate responses to all guest requests; Follow up to ensure guest satisfaction
Attend and participate in support training and staff meetings
Ensure all Fontainebleau core values, property and department standards are implemented and applied
Attend and participate in support training and staff meetings
Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary