Spa/Health Club Receptionist (PT)
Four Seasons•Atlanta, GA
•Onsite
About The Position
This role involves booking, welcoming, and processing payments for spa guests. The receptionist will also provide tours of the spa facilities, including the fitness center, pool area, and locker rooms, explaining amenities and making reservations for steam rooms and saunas. A key aspect of the role is responding to guest requests with a high level of customer service, ensuring guest satisfaction while adhering to Four Seasons policies.
Requirements
- Hotel experience required.
- Ability to read and write in English.
Nice To Haves
- Spa experience preferred.
Responsibilities
- Books and cancels appointments efficiently and friendly via phone and in person, confirming guest details and sending necessary forms.
- Issues relaxation lounge entry keys to male guests.
- Ensures guest satisfaction, collects keys, processes retail charges, and presents bills accurately via credit card, gift card, or cash.
- Maintains a balanced bank and reconciles all transactions at the end of each shift.
- Handles all guest interactions with professionalism and hospitality, accommodating special requests and resolving complaints.
- Utilizes various computer systems for check-in/out, running reports, and internal/external communication.
- Complies with Four Seasons’ Work Rules and Standards of Conduct.
- Works harmoniously and professionally with co-workers and supervisors.
- Answers guest calls and directs them appropriately.
- Maintains a clean and organized spa reception area.
- Ensures guests are pampered with a customized approach for a unique and unforgettable experience.
- Provides intuitive service with a warm and friendly smile.
- Blocks therapist schedules when necessary.
- Assists with responsibilities in the fitness center, pool area, sundeck, and locker rooms during high volume or in the absence of a spa attendant.
- Provides basic troubleshooting support for in-room dining services at the pool.
- Works closely with Bell Staff and Front Desk to ensure smooth handling of guest deliveries and special requests.
Benefits
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Employee Discount for stays at any Four Seasons worldwide
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
- Discounted rates for Parking and/or Marta
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
