Spa Guest Services

Inns of Aurora • Aurora, NY

9d • $18 - $20 • Onsite

About The Position

The essence of the role of our Guest Services team is to provide excellent, caring customer service to every client at the Spa. Duties include checking guests in and out, describing and recommending treatments, giving tours of the Spa facility, maintaining and stocking the guest-facing areas of the Spa, and offering genuine care to every guest. Both full and part time positions are available.

Requirements

• Proficiency in Microsoft Office programs
• Excellent organizational, written, and communication skills
• Excellent interpersonal skills and professional demeanor
• Detail-oriented
• Ability to multitask, prioritize, and follow direction
• Ability to maintain a professional appearance
• Ability to provide accurate and thorough information on the spa's services, packages, promotions, and amenities
• Must be able to work in a fast-paced environment

Nice To Haves

• Proficiency in spa booking software
• Knowledge of spa industry treatments
• Experience working in the spa industry
• Experience working in retail sales and merchandising

Responsibilities

• Checking guests in and out
• Describing and recommending treatments
• Giving tours of the Spa facility
• Maintaining and stocking the guest-facing areas of the Spa
• Offering genuine care to every guest
• Communicate effectively with guests and other departments
• Running daily reports

Benefits

• Competitive medical and dental benefits (for full-time employees)
• Generous paid time off packages (for full-time employees)
• 401K program
• Supplementary benefits
• Highly competitive employee discount at all lodging and dining properties

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed