Spa Guest Services

Inns of Aurora • Aurora, NY

30d • $18 - $20

About The Position

The essence of the role of our Guest Services team is to provide excellent, caring customer service to every client at the Spa. Duties include checking guests in and out, describing and recommending treatments, giving tours of the Spa facility, maintaining and stocking the guest-facing areas of the Spa, and offering genuine care to every guest. Both full and part time positions are available.

Requirements

• Proficiency in Microsoft Office programs
• Excellent organizational, written, and communication skills
• Excellent interpersonal skills and professional demeanor
• Detail-oriented
• Ability to multitask, prioritize, and follow direction
• Ability to maintain a professional appearance
• Must be able to work in a fast-paced environment
• Ability to lift 25 pounds
• Ability to move quickly through 15,000 square-foot space, including up and down stairs
• Must have the ability to work weekends and evenings.
• Courage
• Initiative
• Dependability
• Flexibility
• Integrity
• Judgment
• Respect for others

Nice To Haves

• Proficiency in spa booking software
• Knowledge of spa industry treatments
• Experience working in the spa industry
• Experience working in retail sales and merchandising

Responsibilities

• checking guests in and out
• describing and recommending treatments
• giving tours of the Spa facility
• maintaining and stocking the guest-facing areas of the Spa
• offering genuine care to every guest
• provide accurate and thorough information on the spa's services, packages, promotions, and amenities.
• May assist with other duties as assigned such as running daily reports
• Communicate effectively with guests and other departments.

Benefits

• Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages.
• Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits.
• We are particularly proud to offer all of our employees a highly competitive employee discount at all of our lodging and dining properties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed