Spa Guest Services Agent

Four Seasons Hotels and Resorts • Westlake Village, CA

7d • Onsite

About The Position

Four Seasons Hotel Westlake Village is seeking a Spa Guest Services Agent to join their dedicated and dynamic team. This role is responsible for assisting guests in creating seamless and memorable spa experiences. The Spa Guest Services Agent will proactively welcome guests, be knowledgeable about treatments, products, and services offered, including pricing and scheduling.

Requirements

• Oral and written proficiency in the English language
• Superior sense of organization and ability to prioritize in a busy environment
• Ability to type at least 40 words per minute
• Patience
• Legal work authorization in the United States

Nice To Haves

• Previous hotel and computer knowledge
• Ability to recognize repeat guests by name who visit the Spa
• Strong communication skills between co-workers and guests

Responsibilities

• Facilitate a seamless guest experience in an efficient, friendly and warm manner.
• Greet guests upon arrival and provide tours of the facility.
• Check guests in/out and handle billing for services performed efficiently.
• Inform guests about all aspects regarding services, classes, packages, spa therapies, and medical treatments.
• Answer phones quickly and efficiently.
• Coordinate details and book guest reservations proficiently and in a timely manner.
• Complete thorough and timely follow-through with a focus on detail.

Benefits

• 401K Retirement savings plan
• Employee Assistance Program
• Investment in your Wellbeing
• Life Insurance
• Complimentary Room nights and discounted rates
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary meals and on-site parking
• Training programs
• Tuition reimbursement
• Growth & Development opportunities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed