Spa Front Desk - Hotel Paso Del Norte El Paso, TX

Hotel Equities•El Paso, TX

8h•$14 - $15•Onsite

About The Position

Hotel Equities is seeking a part-time Spa Front Desk Receptionist for the Desert Spirit Spa at the Hotel Paso Del Norte in El Paso, Texas. This role is responsible for providing professional and courteous service to guests, responding to inquiries, and managing reservations and guest accounts. The ideal candidate will offer warm, knowledgeable service to ensure guests feel valued.

Requirements

High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
Extensive knowledge of the hotel, its services and facilities.
General knowledge of the city where hotel is located and its attractions.
Must be able to stand and exert well-paced mobility for up to 4 hours in length.
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
Must be able to lift up to 15 lbs occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Ability to spend extended lengths of time viewing a computer screen.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to be able to operate office equipment.

Nice To Haves

Being passionate about people and service.
Have the ability to work a flexible schedule including nights, weekends and/or holidays.

Responsibilities

Greet and welcome guests upon arrival.
Register guests into the computer, verifying reservation, address, and credit information.
Promote the "preferred" guest program and provide recognition and benefits to members.
Accept payment for guests’ accounts at registration and checkout.
Maintain a house bank, make deposits, and prepare accurate daily receipts reports.
Cash checks and exchange currency for guests.
Issue keys and control access to safety deposit boxes.
Post miscellaneous charges as requested.
Promptly respond to and resolve guest complaints.
Answer telephone promptly, politely, courteously, and friendly.
Take reservations accurately and efficiently.
Perform check-ins and check-outs in a friendly, thorough, accurate, and efficient manner.
Use guests’ names during interactions.
Be knowledgeable and helpful about spa and hotel services.
Be aware of incoming VIPs.
Follow all applicable Company Standard Operating Procedures.
Perform other assignments as directed by the General Manager.
Be an enthusiastic, helpful, and positive team member.
Be professional, responsible, and mature in conduct and behavior.
Be understanding of, encouraging to, and friendly with all co-workers.
Be self-motivated and use time wisely.
Maintain open lines of communication with each department.
Communicate pertinent information effectively.
Respond positively to new ideas.
Openly accept critical/developmental feedback.
Maintain effective communication through meetings, log books, and bulletins.
Be available to assist other departments in emergency situations.
Adhere to all work rules, procedures, and policies established by the company.
Properly handle and account for keys.
Be knowledgeable of policies regarding emergency procedures and security concerns.