Spa Director

EOS Hospitality Lake Austin Employee LLC•Austin, TX

1d•Onsite

About The Position

This is more than a leadership role—it is an opportunity to help shape experiences that genuinely impact how guests feel. From peaceful mornings to restorative wellness journeys designed with intention, our resort offers a setting where luxury and wellbeing naturally come together. As Spa Director, you will play a meaningful role in creating an environment where guests feel cared for, teams feel inspired, and wellness becomes something memorable.

Requirements

5+ years of progressive leadership experience in luxury spa, wellness, hospitality, or resort operations
Strong leadership presence with a people-first approach to coaching and team development
Financial acumen with experience managing budgets, labor, and revenue performance
Exceptional communication, organization, and problem-solving skills
Ability to thrive in a dynamic, guest-focused luxury environment
Flexibility to work weekends, evenings, and holidays as business needs require

Nice To Haves

Previous leadership experience in a luxury spa, boutique resort, destination spa, or wellness environment strongly preferred
Passion for wellness, hospitality, and creating transformative guest experiences

Responsibilities

Inspire, coach, and develop a high-performing spa team, including therapists, attendants, wellness providers, and guest-facing colleagues
Foster a culture grounded in kindness, professionalism, accountability, and genuine hospitality
Recruit, onboard, and train team members to deliver intuitive, personalized luxury service
Create an environment where employees feel supported, empowered, and connected to the resort’s purpose and values
Oversee the complete spa and wellness experience, ensuring every guest interaction feels seamless, restorative, and personalized
Anticipate guest needs and create memorable moments that reflect our boutique luxury approach
Partner with resort departments to coordinate celebrations, wellness itineraries, special requests, and curated experiences
Address guest concerns thoughtfully and proactively, turning opportunities into lasting impressions
Ensure spa spaces consistently reflect exceptional standards of cleanliness, ambiance, and presentation
Partner with resort leadership to curate meaningful wellness offerings, seasonal programming, signature rituals, and immersive guest experiences
Stay connected to evolving wellness and luxury hospitality trends while maintaining an authentic, grounded guest experience
Help define and strengthen a spa identity that feels both elevated and deeply restorative
Oversee daily spa operations, scheduling, labor management, inventory, and service flow
Manage departmental budgets, payroll, and financial performance while balancing guest experience and operational efficiency
Identify opportunities to grow spa revenue through treatment experiences, wellness programming, retail, and strategic partnerships
Monitor key performance indicators and implement thoughtful improvements to enhance both guest satisfaction and team success
Ensure compliance with all health, safety, sanitation, and licensing requirements
Maintain consistency in luxury service standards, operational procedures, and wellness protocols
Champion a safe, welcoming, and inclusive environment for guests and employees alike