Spa Director - Franchise
About The Position
The Spa Director provides strategic leadership and operational oversight for the resort's luxury spa and wellness facilities, ensuring an exceptional guest experience that reflects AAA Four-Diamond service standards. This position is responsible for maximizing financial performance, developing innovative wellness programming, leading a high-performing team, and maintaining the spa as a premier destination for relaxation, healing, and personalized service. The Spa Director works collaboratively with resort leadership to integrate spa offerings with hotel, golf, food and beverage, and group sales initiatives.
Requirements
- Proven experience managing AAA four-diamond or equivalent spa operations and achieving revenue goals.
- Strong knowledge of spa treatments, wellness programming, retail operations, and guest service excellence.
- Experience with spa management software, property management systems, Microsoft Office, and financial reporting tools.
- Outstanding leadership, communication, and organizational skills.
- Must be at least 21 years of age.
- Valid driver’s license required.
Nice To Haves
- Professional spa or wellness certifications are a plus.
- Bachelor's degree in Hospitality Management, Business Administration, Spa Management, or a related field preferred.
- Detailed experience/knowledge of the Spa/Hospitality market preferred.
- Supervisory or management experience strongly preferred.
- CPR/First Aid certification preferred.
- Travel required
Responsibilities
- Conduct a daily walkthrough of the spa and club operation to ensure cleanliness, maintenance, and conservation of facility and maintenance of equipment
- Prepare budgets, forecasts, and financial analysis
- To actively create new revenue generation services and to drive bottom-line profitability through effective cost control
- Work with managers/supervisor's to create tailored revenue and guest service goals.
- Assist accounting with resolution of guest billing concerns.
- Oversee entire Spa staff.
- Maintain effective relations with all resort departments
- Work with departments such as group sales, reservations, and retail to increase resort sales
- Performs other duties and responsibilities as requested.
- Attend staff and other leadership meetings.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
