Spa Director

PCH Hotels & Resorts • Point Clear, AL

3d • Onsite

About The Position

Elevate your career as a Spa Director at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, nestled on Alabama’s picturesque Gulf Coast. Set within 550 acres of Southern splendor, the Grand is a sanctuary of timeless elegance and modern luxury. With a celebrated reputation for exceptional wellness experiences, our world-class spa serves as a haven for rejuvenation and serenity. As a Spa Director, you’ll lead a passionate team and curate an environment that promotes excellence, wellness, and unforgettable guest moments. The Grand Life is calling—are you ready to lead with purpose? As Spa Director, you'll be the visionary force behind all spa operations—championing innovation, guiding your team, and ensuring the spa exceeds both guest expectations and business goals. From elevating service offerings and growing retail strategy to optimizing guest satisfaction and team development, your leadership will uphold the Grand’s legacy as a premier destination for wellness.

Requirements

• High School Diploma required; Bachelor’s Degree strongly preferred.
• Minimum of 5 years in spa leadership, with a proven track record in managing teams and driving business performance.
• Ability to lift up to 50 lbs., stand and walk for extended periods, and perform tasks involving bending and reaching.

Responsibilities

• Direct all spa operations, ensuring exceptional guest experiences, optimizing profitability, and maintaining the highest standards of quality and service.
• Select and negotiate vendor contracts, curate a compelling retail mix, and create engaging displays to drive sales and guest satisfaction.
• Actively interact with guests to gather feedback, resolve concerns, and identify opportunities for service enhancement.
• Implement preventative maintenance programs, maintain cleanliness standards, and ensure spa facilities and equipment are in peak condition.
• Monitor spa revenue, implement sales strategies, develop group packages, and oversee marketing and promotional campaigns.
• Hire, train, and mentor spa associates; foster a positive and professional work culture with clear performance goals and growth opportunities.
• Stay ahead of spa trends, introducing new services and products that keep the spa at the forefront of wellness experiences.
• Partner with Food & Beverage and Sales teams to enhance spa offerings, promote events, and drive cross-departmental success.

Benefits

• Medical, dental, vision plans, including FSA and HSA options.
• 401(k) with company match and performance-based incentives.
• Preferred rates on rooms, dining, golf, and spa services at PCH properties and globally via Marriott.
• Continuous training programs and clear paths to leadership growth within the PCH family.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED