Spa Director

Hotel Chaco•Albuquerque, NM

2d•Onsite

About The Position

We are seeking a Spa Director who understands that luxury wellness is more than treatments and amenities. It is about creating transformative experiences that leave a lasting impression on every guest. This role plays a critical part in shaping the identity and reputation of the spa through thoughtful leadership, elevated service standards, and innovative wellness offerings. The Spa Director influences not only the guest experience, but also team culture, operational performance, and the overall luxury positioning of the hotel. Through strategic leadership and attention to detail, this individual will help create a sanctuary that reflects the beauty, serenity, and cultural richness of New Mexico.

Requirements

Strong leadership presence with exceptional interpersonal and communication skills.
Extensive knowledge of luxury spa operations, wellness programming, guest service, and retail management.
Strong understanding of luxury hospitality standards and personalized guest experiences.
Ability to maintain confidentiality and professionalism at all times.
Experience with budgeting, forecasting, labor management, and retail operations required.

Nice To Haves

Previous experience managing within a luxury hotel or resort spa environment strongly preferred.
CPR and First Aid certifications preferred.

Responsibilities

Lead all day-to-day spa and wellness operations while maintaining exceptional luxury service standards.
Develop and execute strategic plans to drive spa revenue, profitability, retail performance, and guest satisfaction.
Oversee scheduling, labor management, payroll controls, inventory, ordering, and operational budgeting.
Create and maintain innovative wellness offerings, seasonal experiences, and culturally inspired treatments aligned with the hotel brand.
Ensure the spa environment consistently reflects cleanliness, tranquility, professionalism, and operational excellence.
Monitor guest feedback and implement service recovery strategies to exceed guest expectations.
Partner closely with hotel leadership, marketing, food and beverage, and sales teams to support resort programming and guest engagement initiatives.
Develop promotional strategies and wellness programming that increase utilization and guest loyalty.
Maintain strong vendor relationships and oversee retail product selection and merchandising strategies.
Ensure compliance with all state licensing requirements, sanitation standards, safety regulations, and company policies.
Analyze financial reporting, productivity metrics, and operational trends to identify opportunities for improvement.
Recruit, mentor, and develop high-performing spa professionals while fostering a positive team culture.
Participate in budgeting, forecasting, and long-term strategic planning for the spa and wellness division.
Maintain strong visibility throughout the spa operation while serving as a hands-on leader and guest ambassador.
Support the overall mission, culture, and luxury service philosophy of Heritage Hotels & Resorts.