Spa Coordinator

EOS • Marathon, FL

1d • Onsite

About The Position

As the Spa Coordinator at Hawks Cay Resort and the first point of contact, you will play a key role in creating a tranquil, rejuvenating environment while managing daily spa operations and ensuring every guest receives personalized, high-end service. This is a fantastic opportunity for a hospitality or wellness professional who thrives in a luxury resort setting and is passionate about wellness and guest satisfaction.

Requirements

• High school diploma or equivalent required
• 1–2 years of experience in a luxury spa, resort, hotel, or high-end customer service environment
• Strong computer skills and experience with spa booking or property management systems
• Exceptional communication, organizational, and multitasking abilities
• Professional appearance and a calm, positive, service-oriented demeanor
• Flexible availability including weekends, holidays, and evenings as needed

Nice To Haves

• college coursework or certification in hospitality, wellness, or spa management is a plus

Responsibilities

• Greet guests with warmth and professionalism, creating an inviting and peaceful first impression
• Manage all spa bookings, confirmations, cancellations, and scheduling using spa management software
• Handle guest inquiries via phone, email, and in-person regarding services, packages, retail products, and policies
• Coordinate daily spa operations and support the seamless flow of appointments and therapist schedules
• Maintain accurate guest records, preferences, treatment history, and payment documentation
• Monitor spa cleanliness, ambiance, and facility readiness; partner with housekeeping and maintenance teams
• Assist with retail product merchandising, inventory control, and restocking to drive spa retail sales goals
• Promote spa services and retail products to guests
• Provide administrative and operational support to spa therapists and leadership
• Resolve guest concerns promptly with a solutions-focused, guest-centric approach

Benefits

• Competitive compensation
• Resort benefits including discounted room rates, meals, and medical, dental, vision
• Growth opportunities within a premier Keys resort

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED