Spa Coordinator

Vacatia•Scottsdale, AZ

21h•Onsite

About The Position

Nestled at the base of iconic Camelback Mountain, Scottsdale Camelback Resort is a premier desert retreat where guests come to relax, recharge, and experience exceptional hospitality. We're seeking an enthusiastic, organized, and guest-focused Spa Coordinator to join our team and help create memorable wellness experiences for every guest who walks through our doors. If you thrive in a fast-paced environment, enjoy connecting with people, and have a passion for wellness, hospitality, and customer service, we'd love to meet you.

Requirements

High School Diploma or GED
Strong customer service and hospitality mindset
Ability to multitask and stay organized in a fast-paced environment
Sales-oriented with a passion for guest engagement
Positive attitude, professional appearance, and approachable demeanor
Strong computer and reservation system skills
Ability to professionally resolve guest concerns and service recovery situations

Responsibilities

Serve as the face of the spa, ensuring every guest receives a warm welcome and exceptional service from arrival to departure.
Create a professional, friendly, and welcoming environment at the spa reception desk.
Schedule and coordinate spa appointments using booking software.
Manage reservations, cancellations, voicemail messages, and guest inquiries.
Check guests in for services and provide spa and resort amenity information.
Promote and recommend spa treatments, services, memberships, and retail products.
Process guest payments and maintain accurate cash handling procedures.
Assist with retail and professional product inventory management.
Coordinate scheduling updates and communicate changes with spa providers.
Ensure treatment rooms and equipment are properly cleaned and sanitized.
Submit maintenance and housekeeping requests as needed.
Assist the Resort Front Desk, Leisure Services team, tennis program, and membership activities when required.
Help create an exceptional guest experience throughout the resort.