Spa Coordinator/Receptionist (Full Time)

A Valley of Vitality Wellness Studio•Prescott, AZ

2d•$17 - $22•Onsite

About The Position

Prescott’s most prominent, award-winning, and highly rated wellness studio is expanding—and we’re seeking a dedicated professional to join our Vitality family. Locally owned and operated, we pride ourselves on exceptional service, advanced expertise, and a team culture rooted in wellness, kindness, and genuine connection. We’re currently seeking a full-time Spa Coordinator who embodies calm confidence, thrives in a fast-paced environment, and knows how to make every client feel seen, supported, and cared for.

Requirements

Confidence using POS and scheduling software
Strong computer know-how + a warm, polished phone presence
The ability to gracefully navigate (and resolve!) client concerns
A talent for organized multitasking while keeping a positive, service-first attitude
Clear and purposeful communication with teammates and leadership
A genuine team-player spirit—someone who uplifts, collaborates, and connects
Accountability to individual and team goals
A strong work ethic and professional appearance
Heartfelt customer service skills—you truly love people
Curiosity and drive to learn our services and products and share them with clients
A detail-oriented, career-minded approach
Someone who is simply fun and pleasant to be around!
HIPAA compliant client file maintenance

Nice To Haves

You’ll also have the chance to make personalized product and treatment recommendations—helping clients get the very most out of their wellness journey.

Responsibilities

Warmly greet every client who enters—YOU set the tone for their experience
Schedule services + answer client questions in person and by phone
Deliver friendly, polished, professional customer service every time
Maintain client files (paper + digital) with total confidentiality (HIPAA compliant)
Anticipate client needs and take ownership of their satisfaction
Help keep the spa fresh, stocked, tidy, and welcoming
Assist with laundering towels, robes, and general spa upkeep
Create a safe, clean, nurturing environment for clients and staff
Check clients in/out and process all payments
Sell memberships, gift cards, and retail products with enthusiasm and knowledge
Resolve client concerns with patience, compassion, and efficiency
Balance cash drawer each shift
Communicate clearly with management, therapists, and front desk team
Work evenings/weekends + attend staff meetings
Assist with sanitation and treatment-room prep between clients
Operate cash register and POS
Answer and direct calls with professionalism and warmth
Perform opening/closing duties
Maintain spa cleanliness and organization
Coordinate appointment flow to keep the studio running smoothly