Spa Coordinator/Attendant - The Wickaninnish Inn
About The Position
Join our Spa Team as a Spa Coordinator/Attendant where you have the opportunity to learn and grow in a Relais & Chateaux property, also recognized by Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels. We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities. This position will work part time as a Spa Coordinator and part time as a Spa Attendant. Shared Team Housing available within walking distance from property.
Requirements
- The willingness to learn in a team environment while striving to exceed Relais & Chateaux, Michelin Two Keys, AAA 4 & 5 Diamond and Forbes Standards.
- Exemplary guest service skills and a demonstrated willingness to exceed guest expectations.
- Excellent interpersonal and verbal communication skills.
- Physical ability to transport large bags of laundry to Laundry room.
- The philosophies of wellness and healing through spa experiences.
- Fluency in English is essential.
- Candidates must also meet the eligibility requirements for a work permit.
Nice To Haves
- Knowledge of Housekeeping and Laundry procedures, an asset.
- Previous spa product line knowledge an asset.
- Strong organizational skills, initiative thinking and ability to multitask.
- Ability to schedule guest bookings for maximum treatments per day, and deal with guests in a professional manner in person and on the phone.
- Previous experience of 1 year in another spa or a full service hotel, an asset.
- Working knowledge of Pro-Salon, Maestro, Excel, Word, and Internet applications preferred.
Responsibilities
- Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, Michelin Two Keys, AAA 4 & 5 Diamond and Forbes Standards.
- Greet guests immediately as they arrive in Ancient Cedars Spa.
- Stock and set up treatment rooms appropriately with clean linen.
- Answer the telephone and complete treatment bookings.
- Set up Men’s and Ladies Lounges, including, but not limited to, individual locker set up for guests and replenishment of supplies/amenities.
- Clean all spa areas including, but not limited to, the spa lounge, reception area and hallway, all treatment rooms, steam room and spa patio.
- Manage guest bookings for treatments in the Spa with accuracy and attention to detail, and be prepared to answer questions regarding the services available.
- Have a strong understanding of all products sold in Ancient Cedars Spa and answer guest and employee questions about the spa’s products, prices and inventory.
- Complete transactions for the guests when they are leaving, and/or purchasing items from, the spa.
- Participate in Retail programs, training and meetings.
- Complete assigned administrative duties.
- Be proficient in the opening and closing duties of the spa.
- Transport all clean linen from the Laundry Room to the Ancient Cedars Spa.
Benefits
- Shared Team Housing available within walking distance from property.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
