Spa Concierge

Hershey Entertainment & Resorts Careers•Hershey, PA

9d•Onsite

About The Position

Join the team at Meltspa By Hershey, a day spa located in downtown Hershey featuring a full range of spa treatments and salon services, including exclusive Hershey's dark chocolate treatments and 9 premier treatment rooms. The Spa Concierge is responsible for the reception area at the spa and assisting the entire team with the day-to-day operations. As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Requirements

18 years of age or older.
Completion of high school or GED
Customer service experience preferred.
Must have a professional image representative of the luxury day spa market.
Must possess excellent communication and guest service skills.

Responsibilities

Properly open and close the spa each day according to Standard Operating Procedures.
Accurately book, change, and cancel spa appointments.
Utilize spa computers with skill and proficiency.
Acknowledge and greet everyone who enters and leaves spa facilities.
Provide detailed descriptions of spa treatments, packages, services, facility features, and hours of operation.
Maintain a Spa Desk Bank.
Answer the phone promptly and use the guest’s name throughout the phone conversation.
Actively promote the spa, treatments, services, sessions, and retail, as well as programs, promotions and/or discounts available.
Issue spa lockers, robes, and slippers to guests and then escort guests to their lockers.
Provide orientation tour, explaining spa amenities offered and answering guests’ questions.
Maintain a safe, clean, and well-organized spa environment through consistent monitoring of the locker/facility area.
Stock locker room supplies and amenities and maintain accurate supply lists and inventory sheets.
Assist team in ensuring cleanliness of front of house and back of house areas, as well as assist in restocking and organization of the facility where needed.
Regularly attend, participate in, and support training and staff meetings for the spa.
Assist in all areas of spa operation as requested by management.
Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
Regularly crosscheck physical inventory with computer inventory to manage/avoid shrinkage and to ensure appropriate inventories are available.
Assist with monthly inventory counts.
Regularly create and change product displays to promote various products, seasons, and holidays.
Perform other duties as assigned.