Spa Concierge

North Hills•Raleigh, NC

15h•Onsite

About The Position

As a Spa Coordinator, you are the first and last impression for each guest who enters the spa, making you a critical team member in delivering service that exceeds expectations. Your role is pivotal in ensuring that every guest's experience is memorable and enjoyable from start to finish. Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, they provide guests a holistic approach to wellness that lasts long after they leave the spa. With locations nationwide, they are the gold standard of neighborhood spas, powered by their commitment to an unparalleled spa experience that focuses on total well-being.

Requirements

High school diploma or equivalent required.
Ability to work in a fast-paced environment and maintain professionalism.
Ability to pivot and navigate through change management.
Comfortable interacting with guests in a spa setting.
Experience in a similar role or front-office operations.
Comfort level with driving company sales goals and initiatives.
Proficiency in English language (reading, writing, and verbal).
Computer proficiency.
Previous customer service and telephone reservations experience.
Basic accounting skills (for daily closing procedures).

Nice To Haves

Familiarity with Meevo software preferred.

Responsibilities

Being a steward of the Woodhouse brand.
Serves as primary support for the spa’s manager, therapists, and guests.
Ensures that every guest has a friendly, inviting, and memorable experience.
Answers incoming calls, and listens to our guests’ needs to schedule appointments or provide service recommendations and collect payment for services.
Partners with the therapists to increase their guest retention and retail sales by scheduling the guest’s next appointment during checkout and promoting the recommended products.
Educates guests on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities and helping them to have a seamless experience.
Drives service and retail sales/awareness by educating guests on products and services.
Remembers the small details that make Woodhouse Spa special
Must be able to work weekends and some holidays.
Must comply with all company policies and procedures.
Regular and consistent attendance is required to perform the essential functions of this position.
Must be able to work well with other Team Members, Managers, and interact with our guests.
Must have the flexibility to work Sundays
Be a steward of the Woodhouse brand and Woodhouse standards.
Offer customized massage services and luxurious body treatments.
Have access to a clean, orderly, and sanitized environment.