Spa Receptionist

HC Assetco LLC • Santa Barbara, CA

64d • Onsite

About The Position

At Hotel Californian, the Spa Concierge serves as the first and lasting impression of the spa experience — curating seamless, personalized wellness journeys for each guest. This role embodies refined hospitality, intuitive service, and a deep understanding of luxury guest expectations. The Spa Concierge is responsible for managing reservations, coordinating treatments, anticipating guest needs, and creating a tranquil, elevated environment that reflects the essence of the Hotel Californian brand. This position requires exceptional emotional intelligence, attention to detail, and the ability to deliver highly personalized service in a fast-paced luxury setting.

Requirements

• 2+ years of experience in luxury spa, hotel, or wellness environment preferred
• Strong knowledge of spa services, treatments, and wellness offerings
• Experience with spa or hotel booking systems (e.g., Booker, Mindbody, or similar)
• Exceptional communication and interpersonal skills
• Highly organized with strong attention to detail and multitasking ability
• Ability to remain calm and polished in a fast-paced environment
• Flexible schedule, including weekends, evenings, and holidays
• Luxury Service Mindset
• Emotional Intelligence & Guest Engagement
• Attention to Detail
• Discretion & Professionalism
• Sales Acumen
• Team Collaboration

Responsibilities

• Serve as the primary point of contact for all spa guests, delivering warm, polished, and anticipatory service
• Curate personalized spa experiences by recommending treatments, enhancements, and wellness offerings
• Ensure seamless guest flow from arrival through departure, maintaining a calm and welcoming atmosphere
• Anticipate guest needs and preferences, creating memorable and bespoke experiences
• Handle guest concerns with professionalism, discretion, and urgency, ensuring full resolution
• Manage spa reservations, scheduling, and confirmations with precision and efficiency
• Coordinate therapist schedules, treatment rooms, and service timing to optimize guest experience and revenue
• Maintain accurate guest profiles, preferences, and service history within the booking system
• Process payments, retail transactions, and billing in accordance with company standards
• Ensure adherence to all spa policies, service standards, and safety protocols
• Promote spa retail products and wellness services through thoughtful, non-intrusive recommendations
• Support achievement of spa revenue goals through upselling treatments and packages
• Maintain visual merchandising standards and cleanliness of retail displays
• Maintain a serene, immaculate front-of-house spa environment at all times
• Ensure treatment areas, relaxation spaces, and guest amenities are fully prepared and stocked
• Uphold luxury presentation standards in personal appearance and workspace
• Partner closely with Spa Therapists, Front Office, Housekeeping, and Food & Beverage teams to deliver a cohesive guest experience
• Contribute to a culture of excellence, teamwork, and accountability aligned with Hotel Californian.
• Participate in ongoing training and development to enhance product knowledge and service delivery

Benefits

• As a Spa Concierge, you will play a vital role in delivering elevated wellness experiences that reflect the beauty, culture, and spirit of Santa Barbara.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed