Spa Concierge

Meadowood Napa Valley•Saint Helena, CA

10d•Hybrid

About The Position

The Spa Concierge exudes warmth and graciousness as the first and last impression of the Spa. This position includes working in reservations, as a greeter and in the spa and estate retail boutiques. They are knowledgeable on all spa treatments, products and the rest of the estate. They are well spoken and carry themselves with grace, impeccably groomed and set the tone of the spa.

Requirements

Must be outgoing and friendly.
Must have a genuine willingness to provide uncompromising service to guests.
Excellent organizational skills.
Ability to handle stress graciously.
Must present a professional personal appearance according to Meadowood standards.
Must have multitasking skills and critical thinking skills to solve problems.
Two years spa resort experience preferred.
Retail experience preferred.
High School education or GED.
Communication Skills (Verbal & Written)/Interpersonal Skills: Must be outgoing and friendly.
Computer Skills: Familiar with point-of-sale programs.
Mathematical Skills: Basic math skills required.
Reasoning Ability: Ability to handle problems relating to scheduling and guest service.
Ability to stand for long periods of time.
Able to complete a wide variety of tasks.

Responsibilities

Responsible for completing proper opening and closing procedures for the Spa.
Maintain control of the point of sale area and follow established procedures for cash drawer and computer terminal operations.
Be knowledgeable about all resort and spa packages, facilities, etc.
Provide information regarding programs, services and treatments to guests, assisting them in making choices whenever appropriate.
Schedule guest appointments both by phone and in person, according to procedures.
Oversee the operations of the Spa check in process including handling the reception of arriving and departing guests, cash and charge transactions for merchandise or spa services in the retail boutiques, and providing information to guests regarding programs and services.
Oversee the appointment book schedule to insure that guests are in-house to receive their treatments, that therapists have been notified of their appointments, and that guests are properly informed and are paired with their appropriate therapists.
Oversee guests getting greeted and escorted to the proper area.
Ensure that guests experience the highest standard of hospitality and service during their visit to the Meadowood Spa.
Provide menu of services descriptions both over the phone and in person, provide spa tours, and assist guests whenever necessary.
Responsible for maintaining order and cleanliness of Spa living room, retail areas and reservations office.
Coordinate with all departments according to procedure, and when necessary, keep them informed to ensure a smooth flow in the guest experience.
Assist the Spa Leadership team with any special projects or in other areas as requested.