PT - Spa Concierge Front Desk Attendant - Hilton Phoenix Resort at the Peak

Crescent Careers • Phoenix, AZ

6d • Onsite

About The Position

The Hilton Phoenix Resort at the Peak is looking for a PT - Spa Concierge Front Desk Attendant to join our amazing Team! This role takes part in servicing our guests around our beautiful Resort. The task is to be handled in a friendly, courteous, timely, and professional manner resulting in an extremely high level of guest satisfaction. If you are outgoing and are looking for great benefits, please join our Amazing Team! To provide the highest quality of service to the spa guests and spa members in person and on the telephone. Provide seamless service in guest reception, checkout, telephone inquiries and appointment reservations and fitness operation.

Requirements

• Ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Ability to communicate well with guests.
• Willingness to "pitch-in" and help co-workers with their job duties and be a team player.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Basic mathematical and computer skills.
• Ability to establish and maintain effective working relationships with associates, customers and patrons.
• Adhere to hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Nice To Haves

• High school diploma or equivalent preferred.

Responsibilities

• Service guests around the resort in a friendly, courteous, timely, and professional manner.
• Provide a high level of guest satisfaction.
• Provide the highest quality of service to spa guests and spa members in person and on the telephone.
• Provide seamless service in guest reception, checkout, telephone inquiries, appointment reservations, and fitness operation.

Benefits

• Team Member and Family Room Discounts for both Crescent Hotels and Resort and Hilton Hotels
• Flexible Schedules
• Career Growth & Development
• Insurance Benefit Available for both Full Time and Part Time Team Members
• 401k Plan and Company Match Program
• Vacation Pay / Sick Pay – Full Time and Part Time Team Members
• Holiday Pay – Full Time Team Members
• Amazing Recognition Programs/Giving Back – Community Outreach
• Trip Reduction Program – Resort off a Main Bus Line
• Tuition Reimbursement
• $2.00 – Team Member Lunch Program
• $300 Referral Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED