Spa Attendant

Highgate Hotels • Denver, CO

8h • Onsite

About The Position

The Spa Attendant/Front Desk Agent is responsible for assisting the spa staff in providing a unique and outstanding spa experience for our members and guests. He/she is also responsible for scheduling all spa related appointments, checking guests in and out, and assisting in all retail sales.

Requirements

• High School diploma or equivalent and/or 1-year experience in a spa or related field preferred.
• At least 1-year retail experience preferred.
• Bi-lingual preferred.
• Flexible and long hours sometimes required.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Responsibilities

• Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Greet and welcome all guests and members.
• Check guests and members in and out: administer keys to locker areas.
• Process transactions for all events, guest fees, membership fees, dues, etc.
• Handle all administrative functions of the spa including: using Spa software, maintaining inventory of supplies, answering telephones, making appointments, and answering questions.
• Must be the initial and complete source of information regarding what is available at the Spa and all procedures to ensure guest comfort (i.e. treatments, equipment and products).
• Must be able to assist guests in the retail area.
• Arrange for all spa appointments for ala carte services/activities and packages.
• Must monitor appointments and ensure proper staffing to maintain sense of order and efficiency.
• Assist guests and members with spa prescriptions.
• Ensure facility is prepared for proper opening and closing each day.
• Monitor and maintain the cleanliness and orderliness of the facilities including ensuring facility/amenities are in proper working order.
• Provide Spa tours as necessary.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.
• Hygiene is key in this environment due to the close proximity of working with the clients.
• At no time is cigarette smoke allowed to be on the hands, clothes or breath of a spa employee during a shift.

Benefits

• Travel discounts at our hotels
• Three pricing tiers of medical coverage
• Dental and Vision benefits
• Accrue paid sick leave in accordance with the Colorado Healthy Families and Workplaces Act
• Paid time off plans may also be available
• Retirement 401(k) Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED