Spa Attendant for Men's Locker Room

External•Skaneateles, NY

43d•Onsite

About The Position

At Mirbeau, we’ve spent more than 25 years delivering award-winning hospitality rooted in wellness, care and excellence. As a Forbes-rated, family-owned company, we’re committed to creating a workplace where our people feel supported, respected and empowered to grow. That’s why health, balance and well-being are core values in everything we do. The Spa Attendant is essential in creating a seamless and restorative experience for every spa guest. This role supports the team by ensuring every space- treatment areas, locker rooms, and shared facilities- is impeccably maintained through thoughtful cleaning, organization, and a mindful approach to service. They are expected to perform the responsibilities as outlined below- while always reflecting the deepest respect for the guest journey. Pay Rate: $16.00 to $18.00 per hour.

Requirements

Ability to learn job duties quickly and follow directions with efficiency
Strong organizational skills and attention to detail
Capable of working independently as well as collaboratively with a team
Effective problem solving and time management skills
Positive, calm, adaptable attitude in a fast-paced environment
Basic English comprehension and communication skills required (spoken and understood) for team and guest interaction
Must be in good physical health
Ability to stand, walk, bend, and move continuously throughout the shift
Must be able to lift and carry up to 40 lbs for extended periods as needed
Maintains a clean, neat, professional appearance at all times
Warm, courteous, pleasant, and guest-friendly demeanor
Reliable, punctual, and consistent in job performance, committed to excellence
Discreet, professional and respectful in guest-facing situations and areas

Nice To Haves

Previous experience in cleaning, housekeeping, or facility upkeep preferred
Background in hospitality, spa, or wellness environments is desirable

Responsibilities

Greet guests with warmth and professionalism; provide tours of spa facilities upon arrival
Engage guests with genuine, courteous and personalized service that reflects Forbes and Mirbeau’s Standards of Excellence
Use guest names during interactions and stay informed about spa services and functions to address guest questions
Maintain complete discretion and confidentiality for all guests at all times
Ensure all guest-facing areas reflect a calm, welcoming and pristine environment
Consistently exceed guest expectations through attentive and thoughtful service
Maintain the cleanliness and presentation of all spa areas including: Locker room(s), Resting areas, Fitness room, Aqua Terrace, Spa treatment rooms, Outdoor areas (as applicable)
Clear all areas of dirty linen, glassware, and trash promptly
Clean and sanitize restrooms, showers, sinks, mirrors and high-touch surfaces as needed
Wax and polish surfaces periodically to maintain appearance
Ensure spa amenities (saunas, steam rooms, hot tubs, foot pools, fireplaces, etc) are clean and functioning properly
Regularly check all areas of the spa for cleanliness and guest readiness
Deliver fresh, clean linens and guest supplies to locker rooms and towel stations
Collect and sort soiled linens into appropriate bins and transport to the proper laundry areas
Set up and refresh lounge chairs with towels and pillows
Monitor inventory of linen and guest supplies; communicate any shortages to the Spa Director
Maintain organized and stocked attendant closets and amenity areas throughout the spa
Assist in the Laundry Department as needed
Follow all spa cleaning protocols using only company-approved cleaning products
Ensure all cleaning tasks meet Forbes and Mirbeau spa facility standards
Maintain knowledge of all relevant standard operating procedures (related to the Spa Attendant role)
Monitor and immediately report maintenance issues, safety concerns, and guest-related incidents to the Spa Desk or Spa Director- maintaining clear, timely communication
Stay current with company policies and resort-wide standards
Work cooperatively and professionally with all spa and resort departments and team members
Report to work on time in a clean uniform with name tag
Complete all required paperwork, documentation and shift tasks accurately
Attend all required trainings and team meetings
Perform any additional tasks assigned by the Spa Desk or Spa Director