Spa Attendant

The Lodge at Blue Sky•Wanship, UT

1d•Onsite

About The Position

This role is responsible for ensuring the smooth flow of spa operations by reviewing the daily treatment schedule and preparing/maintaining guest areas. It involves following spa procedures for opening and closing, greeting guests, managing check-ins and check-outs, answering phones, making recommendations for spa treatments, and scheduling appointments using a digital system. The Spa Attendant will promote The Edge Spa professionally, create an excellent guest experience through a friendly and helpful attitude, and maintain the cleanliness and professionalism of the spa. They will also sell memberships, packages, and enhancements, and approach all guest and employee interactions with attentiveness and courtesy. Responsibilities include laundering and restocking spa amenities, assisting with treatment room changes, providing guests with information and amenities, assisting with training new staff, reporting comments and concerns to management, and adhering to uniform and grooming guidelines. The role requires attending staff meetings and training, availability for holidays, weekends, and evenings, and modeling company policies. Participation in sustainability initiatives is also expected.

Requirements

A genuine affinity for interacting meaningfully and positively with others.
Ability to support the spa operations of the property so as to maximize customer satisfaction, team member performance, and business results.
Ability to ensure that visitors to the hotel are delighted by the quality, creativity, and variety of our Spa services and that The Edge Spa is regarded as a strong point of differentiation for the hotel in its local market.
Ability to maintain calm during busy periods and treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all.
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
Professional, polished etiquette, and treatment protocol skills and knowledge.
Availability to work Weekends and Holidays.
Previous experience in the same or similar position (Front Office Agent or Receptionist) in a luxury resort environment.
Must be an enthusiastic, high energy team player.
Ability to work in a fast-paced environment.
Ability to multitask is essential with great attention to detail.
Excellent communication style and out-going personality.
A love for taking care of people and a true sense of hospitality.
Strong computer skills are essential.
High School Diploma or equivalent.
Ability to work in an environment infused with a variety of scents/aromatherapy.

Nice To Haves

Interest in a career in the Spa department preferred.

Responsibilities

Ensure the smooth flow of spa operations by reviewing the daily treatment schedule and preparing/maintaining guest areas.
Follow spa procedures for opening and closing.
Greet and warmly welcome guests, assist with checking in and out.
Answer phones, make recommendations and arrangements on spa treatments, and schedule appointments.
Create and manage appointments on a digital appointment scheduling system.
Promote and represent The Edge Spa in a professional and enthusiastic manner.
Create an excellent experience for all guests through a friendly, professional and helpful attitude.
Help maintain professionalism and cleanliness of the spa.
Sell and promote memberships, spa packages, enhancements and wellness activities.
Approach all encounters with spa guests, members and fellow employees in a gracious, attentive, courteous, and service-oriented manner.
Launder and restock spa bar including teas, water dispensers, elixirs, fruit garnish and retail products, back bar product bottles, tissues, etc. in all areas of spa throughout the day.
Occasionally assist in the change-over of treatment rooms.
Assist guests as requested with spa information, locker keys, towels, robes, sandals, amenities, and refreshments.
Assist with the training of new Front Desk Spa Attendants as needed and directed.
Follow-up with Manager on all comments, concerns, and suggestions made by staff members and resort guests.
Report to work in appropriate uniform, on time, and well-groomed according to guidelines.
Attend staff meetings and training sessions.
Be available to work holidays, weekends and evenings as needed.
Model and reinforce all standards and policies.
Maintain helpful, cooperative relations with coworkers.
Participate in and support hotel and company efforts towards sustainability and environmental initiatives.