Spa Attendant- Male-Full Time- Day

Caesars Entertainment•Reno, NV

8d•Onsite

About The Position

The Health Spa Attendant provides operational support and hosts guided tours of the Spa, anticipating guests’ needs and inquiries and education to guests and team members. This role is responsible for assisting guests in the correct use of all facilities, ensuring the smooth operation of the Spa, and maintaining the cleanliness and organization of various spa areas. The attendant must also provide excellent guest service, maintain a thorough knowledge of the property and local area, and exemplify the company's core values and DEI culture.

Requirements

Strong verbal communication skills
High School diploma or equivalent
Ability to stand for long periods of time
Seldom lifting of up to 20 lbs.
Frequent pushing, pulling, and bending
Above average speech – both speaking and reading/writing English.
Excellent interpersonal skills.

Nice To Haves

Experience in a spa or hospitality environment is implied by the responsibilities, but not explicitly stated as a requirement.

Responsibilities

Assist guests in the correct use of all facilities including sauna, steam room and fitness equipment
Assist guests regarding hotel facilities in an informative and helpful way
Learn the names and personally recognize our regular guests and members
Ensure the smooth operation of the Spa and complete all shift duties
Respond to inquiries providing complete details of all spa, salon, and fitness aspects
Ensure individualized guest service through acknowledging and responding to guests needs and expectations
Complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved) and follow-up on issues as needed
Perform all duties while maintaining the guest’s comfort
Responsible for the cleanliness of lockers, hallways, artwork, fixtures, treatment rooms, offices, consultation rooms, steam and sauna facilities, stairwells, bathrooms and service closets
Assist with any situation that impacts the guest experience
Remove trash from work areas to the loading dock/dumpster and remove trash and linen from cleaning carts
Maintain linen inventory and report any linen shortages or other discrepancies to the appropriate manager or supervisor
Ensure stocking of all spa amenities and toiletries
Move, store, and stock furniture supplies and equipment
Distribute linen to designated areas in the Spa in accordance with established levels in each area
Communicate usage totals, problems, and concerns to appropriate manager
Always maintain a clean, hygienic and neat work environment, ensuring all equipment is in safe working order
Maintain alertness and observe safety standards to ensure guest’s and team member’s safety
Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions and historical information regarding THE ROW and the surrounding area to answer any questions guests may have
Exemplify our core values, family style service, our mission and vision
Exemplify our DEI (diversity, equity, inclusion) culture
Perform other job-related duties as assigned