Female Spa Attendant

Home - Treasure Island•Las Vegas, NV

1d•Onsite

About The Position

The Spa Attendant is responsible for supervising Spa/Salon staff to ensure adherence to company, Spa, and Salon policies and procedures. This role involves instructing new hires, managing inventory for back bar and amenities, and creating staff schedules. The attendant also handles guest check-ins and check-outs, provides facility tours, and ensures guests receive amenities such as beverages, towels, robes, and slippers. A key aspect of the role is providing exceptional customer service, answering guest questions, and ensuring services are completed on time. The attendant must maintain professional and courteous behavior, manage linen services (discarding soiled, folding, and restocking clean), and stock the spa area with water and juices. Additionally, the role includes overseeing guest needs in the gym, monitoring cleanliness, and organizing equipment. The Spa Attendant is also responsible for maintaining the overall appearance of the spa/salon and performing other duties as necessary for departmental success.

Requirements

Two to five years customer service experience
At least one year of spa fitness experience preferred
Must have flexible schedule
Excellent communication skills
Able to communicate in English both verbal and written form
Ability to multi-task and handle a fast-paced work environment

Nice To Haves

Basic knowledge of Microsoft Office Excel, Word and Outlook preferred
Bi-lingual helpful
Basic knowledge of spa software preferred
Knowledge of basic office equipment including multi-line phone system, fax and copy machine preferred

Responsibilities

Supervise Spa/Salon staff to ensure they adhere to and enforce company, as well as Spa and Salon policies, practices and procedures.
Instruct new hires and employees on expectations and responsibilities for each role.
Order products for back bar and amenities.
Prepare schedules for spa attendants and maintain time-off requests.
Check guests in and out of spa/salon facility.
Provide tours of locker room and wet areas to all guests.
Provide beverages, towels, robes, and slippers to guests.
Provide exceptional customer service and assist guests with any questions.
Ensure all services are completed promptly in time allotted.
Provide professional and courteous behavior to all guests and employees.
Discard soiled linen as well as folding and restocking of clean linen as needed.
Pick up linen from dock as needed.
Push and pull linen carts to appropriate areas.
Stock water and juices in spa area.
Oversee guests’ needs in the gym by providing water in the cooler, bottled water and offering iced towels.
Monitor the gym for cleanliness and reorganize weights and other equipment.
Maintain the overall appearance of the spa/salon.
Perform other job related duties as deemed necessary for the success of the department.