Spa Attendant

Starwood Hotels•Austin, TX

73d•Onsite

About The Position

The Spa Attendant is responsible for maintaining the highest standards of cleanliness, presentation, safety, and guest service throughout the spa, fitness, and thermal facilities. This role supports a seamless luxury spa experience by ensuring all areas are impeccably maintained, amenities are replenished, and guests feel welcomed, comfortable, and cared for at all times.

Requirements

Previous experience in a spa, fitness, wellness, or luxury hospitality environment preferred
Strong attention to detail with a commitment to cleanliness, safety, and presentation standards
Excellent guest service and interpersonal skills
Ability to work independently and as part of a team in a fast-paced environment
Comfortable performing physical tasks including standing, walking, lifting, and carrying supplies throughout the shift
Basic knowledge of spa facilities, thermal areas, pools, and hygiene standards preferred
Ability to follow written and verbal instructions accurately
Willingness to work flexible schedules including weekends, holidays, and early or late shifts
Professional demeanor with a calm, service-oriented attitude

Responsibilities

Consistently provide professional, warm, and engaging service to spa guests, hotel guests, day visitors, and members
Support the opening and closing of spa and fitness facilities in accordance with daily operating procedures
Maintain cleanliness, organization, and presentation of all spa, fitness, thermal, pool, and relaxation areas throughout the day
Service and maintain men’s and women’s locker rooms, ensuring cleanliness, order, and proper stocking of towels, robes, slippers, and amenities
Conduct frequent walk-throughs of the spa and fitness facilities to ensure all areas meet luxury brand standards
Collect used linens from treatment rooms and public areas and prepare them for laundry pickup; restock clean linens in designated areas
Maintain presentation and order of relaxation lounges, thermal suites, pools, and spa public spaces
Replenish food, beverage, water, and refreshment stations throughout the spa as required
Perform scheduled pool and jacuzzi water testing and complete daily pool plant operating tasks as assigned
Monitor spa equipment and facilities, promptly reporting maintenance or safety issues to Spa Leadership or the Manager on Duty
Assist therapists, reception, and other spa departments as needed to ensure smooth daily operations
Ensure guest comfort by responding promptly and courteously to requests or concerns
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials
Ensure compliance with hotel policies, procedures, and standards with self and colleagues
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Embody the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars
Perform other reasonable duties as assigned by management