Spa Attendant
Omni Hotels & Spas•Fort Lauderdale, FL
•Onsite
About The Position
The Spa Attendant will work as a part of the spa team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives.
Requirements
- Minimum 1-year experience working in a customer service-based position.
- Reading, writing, and oral proficiency in the English language required, must be able to communicate with guests and staff professionally and with empathy.
- Commitment to exceeding the expectations of customers, always operating with a strong attention to detail to the client’s needs.
- Attention to detail and excellent organizational skills.
- Maintain a professional business appearance, attitude, and performance.
- Must be able to work a variety of shifts including weekends, evenings, and holidays.
- Must obtain a State of Florida TIPS Alcoholic Beverage Server Permit.
Responsibilities
- As part of the MOKARA Spa team, Spa Attendants consistently provide the highest possible standard of guest service, creating a sensory journey for guests, helping them to rest, relax and regain a sense of balance and harmony in their lives.
- Ensure the Fitness Center is maintained and set to Omni standard.
- Responsible for greeting guests, providing locker set up of robes and slippers, beverages and checking in and checking out of guests.
- Maintain cleanliness and neatness of spa facility, locker room and fitness center.
- Responsible for escorting guests to the locker room, relaxation area and enlightening them on their services.
- Perform daily general cleaning and minor maintenance tasks in the spa facility.
- Responsible for opening and/or closing of the hammam, sauna, steam room and whirlpool areas, and their daily sanitation.
- Ensure pre-selling, up-selling and cross-selling of services and retail products to each guest.
- Relay, with confidence, both product and service benefits to guests and offer suggested retail and treatment opportunities.
- Provide tours of the spa, offer/serve beverages and snacks.
- Assist guests in the ritual area, relaxation space and jacuzzi as needed ensuring exceptional experiences and safety while with us.
- Communicate spa promotions with guests.
- Ensure all guest challenges are resolved in a timely manner and management is made aware of situation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
