Spa Attendant, Male

The Boca Raton•Boca Raton, FL

2d•Onsite

About The Position

The ideal candidate will be responsible for providing courteous and efficient guest service from point of arrival through check-in/out. The role ensures member and guest satisfaction regarding all areas of spa services in accordance with the Boca Raton & Club standards. This position supports a healthy and happy team environment by being a team player and delivering exceptional guest service in line with Forbes Five Star Standards.

Requirements

High School diploma
CPR/AED Certified
Communication skills (English)
Ability to think and respond quickly to issues or guest needs
Ability to handle multiple tasks
Some computer skills
Attention to detail
Good interpersonal, organizational, and professional skills
Must be flexible and adapt easily
Interested in health & wellness field
Must be able to sit, stand, stoop or bend for duration of shift [at least (8) hours]
Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs.
Requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.

Nice To Haves

Second language helpful
Experience in a resort or private club setting
Experience in a wellness-related field

Responsibilities

Maintain established resort and departmental policies, procedures, standards, and objectives.
Adhere to Club Rules & Regulations.
Maintain a cooperative and professional work relationship and team attitude with members, guests, and staff.
Adhere to industry code of ethics; shall not enter gainful employment with a member or guest (i.e., do not solicit or conduct personal business with a member or guest as a private client).
Deliver Forbes Five Star service standards and protocols as outlined within the Job Scope 100% of the time while scheduled.
Adhere to all resort guidelines and policies including but not limited to proper entrance and exit of the spa through the Associate entrance.
Attend to the locker area of the gender-specific locker room.
Ensure guest is comfortable at all times.
Monitor all Stations of Lounge/Spa courtyard.
Escort guests to the locker room, provide tours of spa lounges and locker room facilities in accordance to Standard Operating Procedures.
Stock lockers and spa facilities and maintain a neat and clean spa locker room environment.
Assist guests with the use of the wet facilities and pool.
Accurately explain spa treatment menu and packages to guests.
Possess knowledge at all times of Spa Operations and clearly communicate information to guests (hours of operation, cancellation policies, special promotions, groups in house, treatment menu, etc.).
Greet and welcome all incoming and outgoing members, guests, and staff in accordance to Resort Standards.
As assigned, distribute locker keys, sandals, etc. from the Spa Issue Desk, in accordance to Spa policies.
Properly open, maintain and close Spa according to standard operating procedures, complete daily checklists.
Respond to all member and guest concerns in a prompt, professional, calm, and courteous manner.
Respect guest confidentiality.
Possess knowledge at all times of Spa products available in retail shop.
Be aware of appearance, promptness, quality of work and attitudes with guests.
Maintain a safe and clean work environment by recommending all engineering work orders and suggesting improvements of procedures, etc.
Maintain service standards.
Perform other related duties as assigned or requested by supervisors/ managers.
Actively contribute to finding solutions for challenges.
Enhance professional growth and development through participation in educational programs, current literature, workshops and meetings.
Attend meetings as required.
Participate in all training sessions and demonstrate willingness to learn spa treatments.
Know emergency procedures of spa.
Performs other related duties as assigned or requested.