Spa Attendant Male

THE UMSTEAD HOTEL & SPA•Cary, NC

1d•Onsite

About The Position

The Spa Locker Room Attendant greets each guest into the locker room and provides overview/orientation of the locker room, facilities and lounges. Adheres to and assists in training Forbes and Umstead service standards for new and current concierge. Pay range includes gratuities and / or service charges. Welcome and greet each guest and issue robe, slippers, and a locker. Overview/orientation of facilities will be provided to first time visitors. Replenishes guest amenities, products, and towels when necessary. Maintains a presence in the spa facilities, acting as a liaison between service providers and guests. Maintains cleanliness and neatness of the spa and fitness center. Removes all used linen and organizes/stocks clean linen in the locker room and facilities area. Escorts guests to the proper lounge for their services. Check lounges and meditation courtyard frequently to respond to guest needs, ensuring a pleasant visit for each guest. Stays up-dated and becomes well-versed/trained in the latest developments pertinent to your department, the spa, and the hotel. Attends all departmental, spa and property meetings and training sessions. Must be able to push/pull 25 lbs. All other duties as assigned

Requirements

High school diploma or the equivalent required
One year experience in the operation of the locker room and facilities area helpful

Nice To Haves

First Aid and CPR training desired, but not necessary

Responsibilities

Greet each guest into the locker room and provide an overview/orientation of the locker room, facilities and lounges.
Adhere to and assist in training Forbes and Umstead service standards for new and current concierge.
Welcome and greet each guest and issue robe, slippers, and a locker.
Provide overview/orientation of facilities to first-time visitors.
Replenish guest amenities, products, and towels when necessary.
Maintain a presence in the spa facilities, acting as a liaison between service providers and guests.
Maintain cleanliness and neatness of the spa and fitness center.
Remove all used linen and organize/stock clean linen in the locker room and facilities area.
Escort guests to the proper lounge for their services.
Frequently check lounges and meditation courtyard to respond to guest needs, ensuring a pleasant visit for each guest.
Stay up-dated and become well-versed/trained in the latest developments pertinent to your department, the spa, and the hotel.
Attend all departmental, spa and property meetings and training sessions.