Spa Associate Sales and Client Experience
About The Position
Hand & Stone Massage and Facial Spa at our Dixie location is seeking high-energy, growth-oriented individuals who are passionate about customer service, sales, and the wellness industry. We operate a busy, high-performing spa environment where every team member plays an important role in delivering exceptional client experiences. This role is ideal for someone who enjoys staying busy, learning new skills, and being part of a fast-paced small business. This is not a passive front desk role. Our Spa Associates are actively involved in client experience, membership sales, spa operations, and helping the business grow. For the right person, this position offers an opportunity to develop valuable business, sales, and operational skills and can be a stepping stone toward Spa Management and leadership roles within the company. We are looking for someone who wants to learn, contribute, and grow with the team long-term.
Requirements
- Energetic, positive, and proactive
- Comfortable working in a busy, fast-paced environment
- Has experience in or is interested in learning: sales, client relationship building, and spa operations
- Able to multitask and stay organized under pressure
- A team player who takes initiative
- Interested in developing skills that can lead to future leadership opportunities
- Professional, reliable, and committed to personal growth
Nice To Haves
- Experience in sales, customer service, gyms, clinics, or membership-based businesses is an asset but not required
Responsibilities
- Providing outstanding customer service to members and guests
- Greeting clients and creating a welcoming spa environment
- Answering phones, booking appointments, and managing the schedule
- Selling memberships, gift cards, and service upgrades
- Educating clients on the wellness benefits of massage therapy and skincare
- Supporting the spa team by preparing treatment rooms when necessary
- Operating laundry machines and managing spa linens
- Maintaining cleanliness of the spa and washrooms
- Performing administrative tasks and following proper office procedures
- Assisting with daily operations and supporting the team wherever needed
- This role requires constant multitasking, prioritizing, and switching between tasks throughout the day.
Benefits
- Free uniforms
- Health insurance
- Opportunity for advancement
- Training & development
- Wellness resources
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Competitive hourly wage based on experience
- Commission and bonus opportunities
- Employee discounts on services and products
- Professional training and skill development
- Opportunity for advancement into leadership and management roles
- Supportive and professional work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
