Spa Assistant Manager
About The Position
Discovery Land Company creates one-of-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. Through these environments, Clubs foster relationships, share unforgettable and life-changing experiences, embrace well-being, and inspire pure expressions of love, joy, compassion, and gratitude in all forms. At Gozzer Ranch we believe that meeting the mission stated above is a promise we get to deliver on every day. Gozzer Ranch Employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities to create a viable and fun world for future generations, we do this by operating from our company’s unwavering values, learning, growing, and adjusting as we go. As the Assistant Manager for Gozzer Ranch you will be part of creating the Gozzer Ranch Experience. You may be asked to perform other tasks (outside of your key areas of responsibility) from time to time based on business needs. While performing all tasks at Gozzer Ranch we require passion and behavior that embodies our company values: PEOPLE ARE OUR PRIORITY WE RESPECT PEOPLE, PLACES, AND CULTURES WE DO THE RIGHT THING WE BELIEVE IN HAVING FUN Your key areas of responsibility are outlined below: Key Area #1: Front of house concierge team Coordinates and assists in front desk staffing, scheduling, and ensures the concierge staff is following all protocols and standards of operations. Expert on all services provided in order to communicate with members, staff and others. Responsible for managing the day-to-day spa operations. This includes the concierge staffand service providers. You are directly responsible for the culture of the environment driving the member loyalty, building relationships and delivering service excellence throughout each member’s experience. Key Area #2: Retail inventory and management Ensuring boutique is properly replenished as needed throughout the day. Keeping an accurate record of orders needing to be placed. Making sure prices are up to date in system and what is on the floor. Putting out and merchandising new inventory as we receive it.
Requirements
- 2+ years management experience preferred
- Highly motivated self-starter, able to work independently
- Proven analytical and decision-making skills, using critical thinking and good judgment
- Team player with leadership and supervisory skills
- Able to effectively work and guide staff to operate at peak efficiency and manage diverse personalities
- Detail oriented with retail and or merchandising background
- Perform opening and closing procedures including reports and inventory
- Oversee spa standards, conduct daily walk through and initiate maintenance as needed to ensure safety for members and staff
- Effectively motivate self and staff, be able to communicate job responsibilities, expectations, member service standards and company policy/guidelines
Responsibilities
- Coordinates and assists in front desk staffing
- Scheduling, and ensures the concierge staff is following all protocols and standards of operations
- Expert on all services provided in order to communicate with members, staff and others
- Responsible for managing the day-to-day spa operations
- Ensuring boutique is properly replenished as needed throughout the day
- Keeping an accurate record of orders needing to be placed
- Making sure prices are up to date in system and what is on the floor
- Putting out and merchandising new inventory as we receive it
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
