Assistant Spa Manager

Jamul•Jamul, CA

About The Position

QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Must be at least 21 years of age. · Minimum of 2 years of experience in spa leadership within a hotel or established Spa brand. · Passion for the Spa and Fitness industry. · Commitment to delivering exceptional guest service and experiences. · Demonstrated strong leadership, teamwork, and communication skills. · Strong working knowledge of Microsoft Office Suite. · Strong working knowledge of Spa, membership, and recreational software. · Excellent written and verbal communication skills. · Proficiency with administrative business applications and ability to learn new systems quickly. · Strong problem-solving, negotiation, and decision-making skills. · Flexibility to meet business needs, including nights, weekends, and holidays as required. ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: · Always demonstrate sincere guest focus and true appreciation for the guest experience. · Assist with maintaining adequate professional product and retail program. · Ensure all dealings with guests at the spa, salon, and fitness area meet or exceed the hotel’s operating standards. · Ensure all areas of the Spa are kept clean and well maintained at all times. · Ensure compliance with all legislation governing the operation of a Spa facility. · Ensure the guest experience is relaxing and in accordance with the hotel’s standards. · Ensuring the health and safety of guests and team members is always paramount. · Ensure consistent Spa experience development so that innovation and uniqueness are maintained. · Ensure proper inventories of all operating Spa equipment are conducted in line with audit standards to effectively manage operational costs. · Ensure that the Spa team adheres to all hotel and company operational and service standards. · Ensure that the spa department follows business conduct and ethics guidelines. · Ensure that the spa department follows hotel policies and procedures, including health, hygiene, emergency, and fire prevention. · Ensure that the spa department follows safety standards and always maintains confidentiality for all guests and colleagues. · Ensure all spa and wellness equipment is always maintained in good working order. · Ensure that all stock and cash items are kept safely under lock and key. · Provide guidance, encourage teamwork, and facilitate related professional work processes. · Achieve high performance and operational standards. · Liaise with internal and external parties at appropriate levels to ensure smooth spa operations. · Handle guest complaints or special requirements. · Promote and sell spa programs to all guests. · Upsell spa and wellness programs. · Implement and monitor up-selling strategies to maximize spa and health club operational revenue. · Analyze and interpret guest needs and offer appropriate options, solutions, and resolutions. · Serve as the single point of contact for VIP guests and coordinate their Spa experience. · Oversee all guest settlements including cash, credit card, and room charges. · Assist the Spa Manager in identifying and targeting specific market segments for potential corporate clientele to promote Spa services. · Assist the Spa Manager in developing strong product quality and treatment standards. · Assist in monitoring and analyzing products and services of competitive Spas to maintain a competitive advantage. · Manage the department training plan and conduct hands-on training for new team members. · Review guest feedback and implement improvements to ensure guest satisfaction. · Manage spa team members’ weekly duty schedules and staff duty charts. · Coordinate with the Engineering Department to ensure proper repair and preventive maintenance of spa equipment. · Coordinate with the Engineering Department to ensure proper repair and preventive maintenance of health club equipment. · Regularly monitor all equipment in the Spa and health club areas to ensure proper functioning and maximum guest satisfaction. · Assist with the annual budget and business plan to ensure Spa operations are adequately represented. · Recruit and train Spa team members in accordance with hotel or resort SOPs and guidelines. · Monitor and review Spa team members’ performance regularly and provide guidance as needed. · Manage spa inventory in accordance with hotel purchasing standards to ensure audit compliance. · Hold regular staff meetings to keep the team informed on all aspects of Spa operations. · Stay informed on local and international trends in Spa operations. · Perform regular inventory of Spa retail and operational stock and assist with seasonal merchandise updates. · Raise store requisitions for retail and operational items as needed. · Perform any other duties as reasonably required by management.

Requirements

Must be at least 21 years of age.
Minimum of 2 years of experience in spa leadership within a hotel or established Spa brand.
Passion for the Spa and Fitness industry.
Commitment to delivering exceptional guest service and experiences.
Demonstrated strong leadership, teamwork, and communication skills.
Strong working knowledge of Microsoft Office Suite.
Strong working knowledge of Spa, membership, and recreational software.
Excellent written and verbal communication skills.
Proficiency with administrative business applications and ability to learn new systems quickly.
Strong problem-solving, negotiation, and decision-making skills.
Flexibility to meet business needs, including nights, weekends, and holidays as required.

Responsibilities

Always demonstrate sincere guest focus and true appreciation for the guest experience.
Assist with maintaining adequate professional product and retail program.
Ensure all dealings with guests at the spa, salon, and fitness area meet or exceed the hotel’s operating standards.
Ensure all areas of the Spa are kept clean and well maintained at all times.
Ensure compliance with all legislation governing the operation of a Spa facility.
Ensure the guest experience is relaxing and in accordance with the hotel’s standards.
Ensuring the health and safety of guests and team members is always paramount.
Ensure consistent Spa experience development so that innovation and uniqueness are maintained.
Ensure proper inventories of all operating Spa equipment are conducted in line with audit standards to effectively manage operational costs.
Ensure that the Spa team adheres to all hotel and company operational and service standards.
Ensure that the spa department follows business conduct and ethics guidelines.
Ensure that the spa department follows hotel policies and procedures, including health, hygiene, emergency, and fire prevention.
Ensure that the spa department follows safety standards and always maintains confidentiality for all guests and colleagues.
Ensure all spa and wellness equipment is always maintained in good working order.
Ensure that all stock and cash items are kept safely under lock and key.
Provide guidance, encourage teamwork, and facilitate related professional work processes.
Achieve high performance and operational standards.
Liaise with internal and external parties at appropriate levels to ensure smooth spa operations.
Handle guest complaints or special requirements.
Promote and sell spa programs to all guests.
Upsell spa and wellness programs.
Implement and monitor up-selling strategies to maximize spa and health club operational revenue.
Analyze and interpret guest needs and offer appropriate options, solutions, and resolutions.
Serve as the single point of contact for VIP guests and coordinate their Spa experience.
Oversee all guest settlements including cash, credit card, and room charges.
Assist the Spa Manager in identifying and targeting specific market segments for potential corporate clientele to promote Spa services.
Assist the Spa Manager in developing strong product quality and treatment standards.
Assist in monitoring and analyzing products and services of competitive Spas to maintain a competitive advantage.
Manage the department training plan and conduct hands-on training for new team members.
Review guest feedback and implement improvements to ensure guest satisfaction.
Manage spa team members’ weekly duty schedules and staff duty charts.
Coordinate with the Engineering Department to ensure proper repair and preventive maintenance of spa equipment.
Coordinate with the Engineering Department to ensure proper repair and preventive maintenance of health club equipment.
Regularly monitor all equipment in the Spa and health club areas to ensure proper functioning and maximum guest satisfaction.
Assist with the annual budget and business plan to ensure Spa operations are adequately represented.
Recruit and train Spa team members in accordance with hotel or resort SOPs and guidelines.
Monitor and review Spa team members’ performance regularly and provide guidance as needed.
Manage spa inventory in accordance with hotel purchasing standards to ensure audit compliance.
Hold regular staff meetings to keep the team informed on all aspects of Spa operations.
Stay informed on local and international trends in Spa operations.
Perform regular inventory of Spa retail and operational stock and assist with seasonal merchandise updates.
Raise store requisitions for retail and operational items as needed.
Perform any other duties as reasonably required by management.