Assistant Spa Manager

Hand & Stone•The Villages - Sarasota Plaza, FL

1d•$17 - $18

About The Position

We are seeking a passionate Assistant Spa Manager to join our team and help lead the team in a professional, service-oriented environment. This role assists in driving sales performance, coaching team members, and maintaining efficient front and back-of-house operations. The Assistant Spa Manager plays a key role in ensuring a clean, organized, and welcoming environment, contributing to a positive experience for both clients and staff. This position partners closely with the Spa Manager to achieve location goals and uphold company standards.

Requirements

2-3+ years of experience in a supervisory or team lead role preferred
High school diploma or equivalent
Strong communication skills and attention to detail
Nights and weekend availability are required.

Responsibilities

Support membership growth by assisting with sales conversations and helping overcome client objections.
Responsible for retention of active member base
Assist in executing initiatives that contribute to revenue growth and overall business success.
Support achievement of key spa performance metrics, including sales, client retention, rebooking, and retail performance.
Review business data and share insights to support informed decision-making.
Demonstrate sound judgment while working independently and collaboratively with management.
Help coordinate daily spa operations to ensure efficiency and a positive client experience.
Assist in organizing staff schedules to maintain coverage and enhance productivity.
Responsible for a clean, well-organized, and tranquil spa environment.
Ensure proper completion of opening and closing procedures and assign side work as needed to support spa operations.
Ensure proper inventory controls daily to ensure product availability and proper stock levels.
Aid in resolving guest concerns quickly and professionally to maintain high satisfaction.
Help ensure compliance with all company policies and relevant regulations.
Provide day-to-day support and guidance to team members in alignment with company standards.
Participate in monthly and quarterly trainings.
Collaborate with the Spa Manager to motivate staff and maintain a positive, high-performing team culture.