Spa Assistant Manager

Life Time Inc. • Gaithersburg, MD

1d • $21 - $30

About The Position

As a LifeSpa Assistant Manager, the main responsibility is to provide outstanding leadership and exceptional customer interactions. You are the primary support for managing guest experiences and the LifeSpa coordinator team. You will work in partnership, with the Spa Manager, to lead by example and manage the team of LifeSpa Coordinators in delivering extraordinary guest experiences. You will drive success utilizing superior leadership and customer service skills at the front desk.

Requirements

• High School Diploma or GED
• 1 to 2 years of prior work experience
• Must work an average of 36 hours per week
• Ability to stand for prolonged periods of time
• Ability to perform minor lifting

Nice To Haves

• 1 to 2 years of Salon experience
• 1 to 2 years of experience as a LifeSpa coordinator preferred
• 1 to 2 years of leadership, customer service/receptionist experience in the salon and spa or retail industry

Responsibilities

• Greets guests in a timely and friendly fashion and ensures guests are comfortable throughout their LifeSpa experience
• Answers incoming calls, places outbound calls, listens to our guests’ needs to schedule appointments or give service recommendations, and collects payment for services
• Hires and trains all coordinators to ensure they are fully certified on exemplary customer service, true guest management initiatives, and opening/closing procedures
• Assists Spa Manager with Cost of Goods: Inventory cycle counts, Ordering products, and Receiving in goods
• Sets individual goals and holds coordinator team accountable to hitting benchmarks on current programs and initiatives
• Manages the hourly coordinator payroll

Benefits

• All team members receive the following benefits while working for Life Time: A fully subsidized membership
• Discounts on Life Time products and services
• 401(k) retirement savings plan with company discretionary match (21 years of age and older)
• Training and professional development
• Paid sick leave where required by law
• Full-time Team Members are eligible for additional benefits, including:
• Medical, dental, vision, and prescription drug coverage
• Short term and long term disability insurance
• Life insurance
• Pre-tax flexible spending and dependent care plans
• Parental leave and adoption assistance
• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
• Deferred compensation plan, if the team member meets the required income threshold

What This Job Offers

• Career Level: Manager
• Education Level: High school or GED