Spa and Fitness Supervisor

Snowmass Club•Snowmass Village, CO

165d•$25 - $27•Onsite

About The Position

Are you service-minded, organized, and passionate about wellness and member experience? Snowmass Club is seeking a Spa & Fitness Supervisor to help lead our front desk team, support daily operations, and ensure our Spa & Fitness facilities feel welcoming, seamless, and elevated for every member and guest.

Requirements

High School Diploma or GED required
Customer service experience required
CPR, AED, and First Aid certification preferred or obtained within 90 days

Responsibilities

Promote a positive, professional, and welcoming culture within the Spa & Fitness team
Keep member-facing employees informed of Club events, updates, and initiatives
Support and guide front desk staff to ensure consistent service standards
Greet members and guests warmly and professionally upon arrival
Register and admit members to Spa & Fitness facilities
Schedule spa appointments, manage confirmations, and follow up to ensure a seamless experience
Respond to member inquiries and concerns; escalate sensitive matters to leadership as appropriate
Maintain a thorough understanding of memberships, policies, and department offerings
Promote private lessons, massage, and spa services
Act as cashier and guest service representative
Answer phone, email, and in-person inquiries with professionalism and care
Maintain a clean, organized, and well-stocked front desk and public areas
Record and manage member information for seminars, programs, and presentations
Assist with the development and enhancement of Spa & Fitness services
Work weekends and holidays as required
Complete at least one opening and one closing shift weekly
Assist with special events and cross-departmental support when needed
Attend all required trainings and staff meetings
Complete assigned projects and other duties as directed by Spa & Fitness leadership