SP Quality Leader

Sidel Group•Norcross, GA

About The Position

Join our Spare Parts team as a Quality Expert, ensuring the quality and compliance of parts throughout the supply chain. You will manage incoming inspections, customer returns, non-conformities, supplier quality, and regulatory documentation while driving continuous improvement and enhancing customer satisfaction. The Spare Parts Quality Expert is responsible for ensuring the quality, conformity, and regulatory compliance of spare parts throughout the inbound, storage, return, and non-conformity management processes. The role ensures that spare parts received from local and global suppliers meet defined technical specifications and quality standards before being released for use or sale. The position also serves as a key point of contact for customer spare parts return requests and quality-related issues, ensuring prompt assessment, clear communication, appropriate disposition, and timely closure. The Spare Parts Quality Expert manages the end-to-end quality return and non-conformity processes, including investigation, documentation, supplier escalation, corrective-action follow-up, and final disposition. The role is also responsible for maintaining required documentation and certifications for regulated or controlled products, including Safety Data Sheets (SDS), Dangerous Goods/Hazmat documentation, and Certificates of Calibration for applicable spare parts and equipment. The position works closely with Spare Parts Operations, Warehouse, Supply Chain, Procurement, Engineering, Customer Service, Sales, suppliers, customers, and central Quality teams to identify quality risks, resolve issues, and continuously improve spare parts quality and related processes.

Requirements

Experience on quality management
Experience on process improvement
Knowledge of Electrical or Mechanical areas
Teamwork
Organization
Customer Focus
LEAN Orientation
Strong verbal and written communication skills

Responsibilities

Manage incoming inspections
Manage customer returns
Manage non-conformities
Manage supplier quality
Manage regulatory documentation
Drive continuous improvement
Enhance customer satisfaction
Ensure quality, conformity, and regulatory compliance of spare parts throughout inbound, storage, return, and non-conformity management processes
Ensure spare parts meet technical specifications and quality standards
Serve as a key point of contact for customer spare parts return requests and quality-related issues
Manage end-to-end quality return and non-conformity processes
Maintain required documentation and certifications for regulated or controlled products (SDS, Dangerous Goods/Hazmat, Certificates of Calibration)
Identify quality risks
Resolve issues
Continuously improve spare parts quality and related processes