Solutions Support Team
Fastenal•Winona, MN
•Onsite
About The Position
Working as a Full-time Solutions Support Team member, you will be responsible for working closely with our branches, field sales teams, and customers to assist with various inventory management concerns in relation to our Fastenal Automated Supply Technology (FAST) offerings. This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals.
Requirements
- 18 years of age or older
- Excellent written and oral communication skills
- Proficient using Microsoft Office Suite
- Highly motivated, self directed and customer service oriented
- Demonstrate strong problem solving, deductive reasoning and decision making skills
- Demonstrate strong organization, planning and prioritizing abilities
- Learn and perform multiple tasks in a fast paced environment
- Work independently as well as in a team environment
- Demonstrate our core values of ambition, innovation, integrity and teamwork
- Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY)
Nice To Haves
- Prior experience in a call center environment
Responsibilities
- Answering and handling multiple phone calls daily
- Troubleshooting technical issues with our FAST Solutions offerings
- Creating and logging service tickets
- Responding to internal and external customer concerns while providing exceptional customer service
Benefits
- Health Insurance
- Life Insurance
- Long Term Disability Insurance
- Dental Insurance
- Paid vacation
- Sick leave
- Holidays
- 401(k) with an employer contribution
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
