Solutions Specialist I

Cleveland Headquarters Office • Highland Heights, OH

1d • Onsite

About The Position

The Solutions Specialist I is responsible for analyzing customer needs and compiling technical information to help generate solutions for customers by building Statements of Work (SOWs). This role assists in the creation and development of accurate solution designs and realistic financial proposals at the pre-sales stage. It is a client-facing role that requires strong communication skills and the ability to work with IT professionals in customer accounts globally. The individual must be able to work at scale in a fast-paced environment.

Requirements

• 0-2 years of experience.
• Basic understanding of IT.
• Ability to negotiate and understand customer feedback.
• Ability to quickly develop basic level of business acumen, financial acumen and basic project management skills.
• Ability to walk through the IT layers and understand how they are interconnected.
• Strong critical thinking skills.
• Excellent communication skills.

Responsibilities

• Generate well-developed, accurate, and clearly formatted quote proposals.
• Analyze customer needs from an IT perspective.
• In conjunction with engineering, review customer requests to create and validate time allocation for quoting based on different technology stacks.
• Develop services level of efforts.
• Partner with Engineers to validate time allocation.
• Continually monitor and listen to customer feedback and apply solutions as necessary.
• Responsible for successful transition from signed SOW to delivery teams.
• Draft financials for all change orders.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees