Solutions Specialist I

J.D. Power • Troy, AL

2d • $49,000 - $57,000

About The Position

JD Power Dealer Solutions, a leading provider of software solutions for the automotive industry, is seeking an Entry-Level Solutions Specialist to join our Automotive Dealer Solutions team and support our Inventory platform. In this role, you will play a key part in delivering exceptional customer support and helping clients maximize the value of our inventory management solutions. Our team is responsible for onboarding and implementing new clients, guiding them through the entire process from initial set-up and configuration to training and successful adoption. The ideal candidate is customer-focused, enjoys building and maintaining strong relationships, and thrives in a collaborative environment. They are highly organized, detail-oriented, and committed to ensuring a positive customer experience.

Requirements

• 0-2+ years experience in B2B customer success, professional services, technical support or account management (or equivalent education)
• Empathetic, positive attitude with a desire to help our customers reach their goals.
• Strong communication, problem solving, analytical, public speaking and presentation skills.
• Proficiency with technology and willingness to learn new systems and tools.

Responsibilities

• Provide top-notch customer service and technical support via phone or email.
• Troubleshoot and resolve customer issues related to the Inventory platform.
• Collaborate with internal teams to identify and escalate complex issues.
• Escalate issues to 3rd party partners in a professional manner.
• Document customer interactions and maintain accurate records details in our CRM.
• Schedule Workbook calls with clients to obtain needed information to complete the setup workbook.
• Move an order from initial setup through all the necessary steps to successfully complete setups in a timely manner.
• Complete checklist to ensure setups are done with the highest quality in mind.
• Stay up to date on new features and releases of our inventory management solution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed