Solutions Orchestration Manager - Onsite in Cambridge, MA or Nashville, TN

Philips • Nashville, TN

1d • $90,000 - $160,000 • Onsite

About The Position

The Solution Orchestration Manager is responsible for managing the commercial operations activities associated with new, complex hospital monitoring solutions. This role will lead efforts to further operationalize processes to enable further scaling. The manager will lead Solution Operations activities for complex new business offerings including Enterprise Monitoring as a Service (EMaaS) and Connected Care Subscription by working with process SMEs and functional teams to drive process improvements to enable further scaling of the solution. They will support Solution Operation activities and process improvement efforts for newly deployed solutions and oversee proper handoff between quoting, booking, and delivery. This role involves defining and documenting process steps and control points, articulating how commercial operations activities are performed and by whom. The manager will facilitate booking activities for multiple hardware and software components ensuring proper alignment between distinct orders and manage activation of subscription licenses through phased implementation schedules and aligning with corresponding HW installation. They will manage complex, phased agreements by ensuring accurate pricing and invoicing, and collaborating with order management and order processing teams to support transaction execution. The role includes monitoring accurate installation base records including future upgrades and contract expansions and managing escalation of commercial issues (e.g. pricing, billing) and supporting cross-functional Solutions team with operational readiness and capability gap assessments. The manager will drive adoption of AI-enabled tools and process improvements to enhance operational efficiency, visibility, and scalability across commercial operations.

Requirements

• Bachelor’s degree or equivalent experience
• A minimum of 2 years of experience in service delivery
• Effective communicator; results-oriented, and energetic- with a track record of creative problem-solving and relationship building.
• Experience within a large, matrixed organization, paired with a continuous improvement mindset.
• Working knowledge of quoting platforms, project management tooling, CRM, reporting, analytics, and IT tools.
• Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

Nice To Haves

• Experience with LEAN methodology, ServiceMax, Salesforce or SAP preferred.

Responsibilities

• Lead Solution Operations activities for complex new business offerings including Enterprise Monitoring as a Service (EMaaS) and Connected Care Subscription by working with the process SMEs and functional teams to drive process improvements to enable further scaling of the solution.
• Support Solution Operation activities and process improvement efforts for newly deployed solutions and oversee proper handoff between quoting, booking, and delivery.
• Define and Document process steps and control points, articulating how commercial operations activities are performed and by whom.
• Facilitate the booking activities for multiple hardware and software components ensuring proper alignment between distinct orders and manage activation of subscription licenses through phased implementation schedules and aligning with corresponding HW installation.
• Manage complex, phased agreements by ensuring accurate pricing and invoicing, and collaborating with order management and order processing teams to support transaction execution.
• Monitor accurate installation base records including future upgrades and contract expansions and manage escalation of commercial issues (e.g. pricing, billing) and support cross-functional Solutions team with operational readiness and capability gap assessments.
• Drive adoption of AI-enabled tools and process improvements to enhance operational efficiency, visibility, and scalability across commercial operations.

Benefits

• generous PTO
• 401k (up to 7% match)
• HSA (with company contribution)
• stock purchase plan
• education reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level