Solutions Lead, Organizational Change Management
About The Position
Black & Veatch is growing its Organizational Change Management (OCM) practice within the Infrastructure Advisory group. This sell-and-shape role leads OCM pursuits end to end: interpreting client needs, developing RFP and RFI responses, presenting in orals, and shaping solutions, scope, staffing, schedules, and pricing. The role sells into established client relationships and works with account, engineering, capture, solution, and pricing teams to bring OCM into major pursuits and connect it to business outcomes. After a sale, the Solutions Lead transitions delivery to practitioners while remaining engaged as a coach, senior reviewer, and the client's senior point of contact. The role oversees quality, client satisfaction, engagement outcomes, and relationships across multiple engagements. For a limited number of strategic or complex accounts, the lead may personally direct change strategy and delivery activities, including assessments, stakeholder engagement, communications, training, sponsor coaching, adoption measurement, KPI tracking, and executive workshops. The position also supports practice growth by building reusable pursuit and pricing materials and collaborating with the OCM Solution Leader on playbooks, standards, and the community of practice. The role supervises the work of others and is responsible for hiring, discipline, and pay administration of subordinates. Hybrid or flexible work options may be offered after the first 90 days, subject to manager discretion, job performance, and work assignments.
Requirements
- Bachelor’s degree, preferably in business, technology, or engineering, or relevant work experience.
- At least 7 years of experience in a business or consulting environment.
- Ability to complete applicable pre-employment onboarding requirements, which may include background checks, a drug screen, and a motor vehicle records search.
Nice To Haves
- Power, water, or utility industry experience.
- At least 10 years of consulting experience focused on organizational change management, including significant client-facing, revenue-generating experience.
- A demonstrated record of shaping and winning consulting work, such as authoring RFP responses, leading orals, converting executive relationships into engagements, or building a book of business.
- Experience overseeing quality and client satisfaction across multiple concurrent engagements delivered by others.
- Experience advising VP- and C-level stakeholders in complex, politically nuanced environments.
- Familiarity with utility transformation systems and environments such as AMI, CIS, ADMS, DERMS, GIS, EAM, work and asset management, SCADA/OT, or ERP.
- Experience working in multidisciplinary teams spanning technology, operations, and business transformation.
- Prosci Change Management Certification or equivalent.
Responsibilities
- Build trusted executive relationships with director-, VP-, and C-level client stakeholders and grow accounts into repeat and expanded work.
- Lead client discovery and translate transformation goals into defensible OCM solutions, challenging stated needs when appropriate.
- Partner with account, engineering, and solution leaders to introduce OCM into major pursuits early and connect it with other Black & Veatch offerings.
- Lead orals and shortlist presentations to differentiate Black & Veatch.
- Own RFP and RFI responses from win themes through final submission, collaborating with capture leads, solution architects, and pricing teams.
- Shape the commercial solution, including scope, effort, staffing, schedule, and price, while accounting for delivery risk and margin.
- Transition sold work to delivery practitioners and remain engaged as a coach and senior reviewer, accountable for outcomes and client relationships.
- Oversee engagements by reviewing deliverables, guiding change strategy, and providing senior judgment when needed.
- Serve as the senior client contact, conduct executive check-ins, surface and resolve issues, and protect the relationship and scope.
- Coach and mentor consultants and provide feedback on practice capability gaps.
- Maintain Black & Veatch OCM methodologies and quality expectations, and share lessons learned with the practice.
- On selected strategic or complex engagements, lead change strategy, executive alignment, and key aspects of delivery.
- Design and execute change strategies, including impact and readiness assessments, stakeholder engagement, communications, training, sponsor coaching, and adoption measurement.
- Define and track adoption KPIs and benefits realization.
- Facilitate executive workshops, alignment sessions, leadership engagements, and change-planning activities.
- Develop reusable proposal language, scope modules, pricing logic, and qualification materials.
- Collaborate with the OCM Solution Leader on playbooks, standards, and the community of practice.
- Supervise others and handle hiring, discipline, and pay administration for subordinates.
Benefits
- Medical, dental, and vision insurance
- Disability benefits
- Wellness program
- Flexible work schedules
- Paid vacation and holiday time
- Sick time and dependent sick time
- Company-matched 401(k) plan
- Adoption reimbursement
- Tuition reimbursement
- Vendor discounts
- Employment referral program
- AD&D insurance
- Pre-tax accounts
- Voluntary legal plan
- B&V Credit Union
- Potential eligibility for a performance-based bonus program
- Employee stock ownership and financial rewards through the ESOP
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What This Job Offers
Job Type
Full-time
Career Level
Senior
