Solutions Excellence Lead

Pointr • Boston, MA

2d • $170,000 - $180,000 • Hybrid

About The Position

Pointr is seeking a Solutions Excellence Lead to join its Pre-Sales team. This role is responsible for pre-sales excellence and technical-commercial solution framing for Pointr’s most complex opportunities. The position requires a blend of technical expertise and presentation skills to translate deep technical capabilities into an outcome-driven story for customers. The Solutions Excellence Lead will also ensure the feasibility and proper scoping of solutions before they are sold and will mentor other Pre-Sales/Solution Experts.

This role reports directly to the CEO and is crucial for bridging the gap between Sales and Delivery, ensuring a smooth transition from pre-sales to implementation.

Requirements

• 7–10+ years of experience in pre-sales, technical sales, or commercial solution roles within B2B SaaS environments.
• Demonstrated ability to understand deep technical concepts (APIs, SDKs, system architecture) and deliver confident, compelling live demos to prospects and senior stakeholders.
• Proven track record leading customer discovery and delivering tailored, use-case-driven demos in complex, multi-stakeholder enterprise sales cycles.
• Experience working closely with engineering or delivery teams to validate feasibility, without directly owning or managing them.
• Structured, detail-oriented approach to scoping and documenting commitments before deal close.
• Experience mentoring, coaching, or providing functional leadership to other pre-sales or technical team members.
• Comfortable operating in a start-up or high-growth environment where processes are still being shaped.
• Professional fluency in English, both written and verbal.

Nice To Haves

• BS or MS in a relevant technology or management field (Computer Science is a plus).
• Prior exposure to location-based technologies, indoor mapping platforms, analytics, or data-driven SaaS products.
• Experience working with enterprise customers across multiple verticals (e.g., healthcare, retail, workplace, events).

Responsibilities

• Lead or co-lead discovery sessions and run tailored, use-case-driven demos for complex and strategic opportunities.
• Handle difficult technical questions live in front of customers, translating them into commercial, outcome-driven language.
• Validate solution feasibility in collaboration with Delivery, ensuring scope, assumptions, and commitments are clearly defined before deal close.
• Own demo standards, demo assets, and demo environments for the Pre-Sales function.
• Define documentation and handover standards from Sales to Delivery for a clean transition.
• Support Customer Advocates in articulating value and answering technical questions throughout the sales cycle.
• Mentor other Pre-Sales / Solution Experts in a peer-mentorship relationship focused on demo quality and technical credibility.
• Support the hiring and onboarding of additional Pre-Sales team members.
• Capture recurring customer feedback, objections, and technical questions from demos, and route patterns to Product and Delivery.

Benefits

• Supportive, kind (no-ego), and smart team
• Hybrid work (2 days being in the office is required)
• International environment and inclusive culture
• Competitive base salary and attractive stock options
• Cool and comfortable office in Boston (Back Bay) or access to WeWork in other locations
• Private health care (75%)
• Dental
• Company-sponsored parental leave
• 18 days PTO, plus sick time + 12 holidays per year
• 401(k) retirement scheme

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree