Solutions Engineering Manager

Reducto • San Francisco, CA

1d • Onsite

About The Position

As the Founding Solutions Engineering Manager at Reducto, you’ll build and lead the team that sits at the front lines with our customers—shaping how we win, onboard, and grow enterprise accounts. You’ll hire, coach, and develop a team of Solutions Engineers, partner closely with our GTM and core engineering teams on the most complex enterprise deployments, and define the playbooks, processes, and technical strategy that scale this function as Reducto grows. This is a player-coach role: you’ll stay hands-on with our most strategic customers while building the foundation of how this org will operate, expand, and deliver value at scale.

Requirements

• 8+ years of experience in solutions engineering, sales engineering, or a closely related technical customer-facing role—with significant time spent supporting enterprise or regulated customers.
• 2+ years of experience directly managing or leading a team of solutions/sales engineers (or similar technical IC team), including hiring, coaching, and performance management.
• Technically credible. You can go deep with engineers and customers on Python, APIs, infrastructure, and modern cloud/Kubernetes-based deployments—and you know when to roll up your sleeves vs. when to unblock your team.
• Cross-functional partnership: You’ve worked tightly with Sales, Product, and Engineering leadership—owning the technical side of the customer journey from first call through expansion, and feeding learnings back into the product roadmap.
• Operational rigor: You’ve built or improved the systems that make a technical team run—forecasting, capacity planning, account coverage, POC frameworks, enablement, and metrics that tie SE activity to revenue and customer outcomes.
• You bring a high bar for quality and outcomes—for yourself and the people you lead. You don’t settle for 90%, you move with urgency, and you create a team culture where people ship fast, take ownership, and jump in to fix problems instead of just surfacing them.

Nice To Haves

• Have built a Solutions/Sales Engineering function from the ground up at an early-stage or high-growth startup
• Have experience selling to or supporting technical buyers in regulated industries (financial services, healthcare, legal, insurance) or AI/ML-heavy teams
• Keep up with the latest developments in ML/AI and have an opinion on where the document/agentic AI space is going

Responsibilities

• Build and lead the Solutions Engineering team—hiring, onboarding, coaching, and developing SEs into high-performing partners for our GTM org.
• Partner with Sales leadership across the full deal cycle—from discovery and technical qualification through demos, POCs, and architecture reviews—to drive enterprise wins and expansion.
• Stay hands-on as a player-coach—personally leading our most strategic enterprise engagements and complex technical discussions when it matters most.
• Define the SE playbook at Reducto: demo standards, POC methodology, technical discovery, account coverage models, and the operating cadence that ties the team to GTM goals.
• Be the bridge between customers and Product/Engineering—synthesizing field signal into a clear, prioritized feedback loop that shapes the roadmap.
• Work directly with the founders to shape GTM strategy, technical positioning, and how Solutions Engineering scales as we grow the company.

Benefits

• Unlimited PTO
• Free lunch daily at the office
• Reimbursed Transportation
• Generous health insurance covering medical, dental, and vision
• Health and Wellness Budget: up to $150/mo reimbursement for health and wellness spending, such as gym memberships, fitness classes, or similar
• Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed