Solutions Engineering Manager

Cloudflare • San Francisco, CA

1d • Onsite

About The Position

At Cloudflare, we are on a mission to help build a better Internet. The company operates one of the world’s largest networks, powering millions of websites and Internet properties for a diverse customer base, from individual bloggers to Fortune 500 companies. Cloudflare provides protection and acceleration for Internet applications without requiring hardware, software installation, or code changes. Web traffic for Cloudflare-powered properties is routed through its intelligent global network, which continuously improves, leading to significant performance enhancements and a reduction in spam and attacks. Cloudflare has been recognized by Entrepreneur Magazine for its company culture and by Fast Company as one of the World’s Most Innovative Companies. Cloudflare seeks proactive builders who identify and solve long-standing Internet problems, valuing curiosity and leveraging AI as a partner in problem-solving. The culture emphasizes iteration, using AI for faster development, and sharing improvements across the team. As the Manager for Cloudflare’s Associate Engineer (ASE) Program, this role involves architecting the engine for the technical field organization. The mission is to design, execute, and scale a world-class development program that transforms early-career talent into high-performing technical consultants. The manager acts as a curriculum builder and talent strategist, leading a cohort of ASEs (Interns) through a rigorous, multi-modal journey that combines deep technical networking knowledge with commercial acumen. The goal is to bridge the gap between technical understanding and solving customer business problems, ensuring graduates are prepared for roles in Solutions Engineering, Customer Success, and other areas. The manager will also be the primary decision-maker regarding interns transitioning into full-time roles.

Requirements

• 5+ years of experience in Technical Enablement, Program Management, or customer-facing technical roles (SE, SA, or Professional Services).
• Proven track record of building and managing "Academy-style" programs or large-scale technical training initiatives.
• 3+ years of experience with Internet protocols (TCP/IP, DNS, TLS), Cloud Security, or Edge Computing. You should be able to "talk shop" with engineers while teaching a beginner.
• Experience creating structured learning paths and hands-on lab environments.
• Ability to navigate a complex global organization and gain buy-in from senior Sales and Engineering leadership.
• 2+ years of experience managing teams or leading high-impact cross-functional projects.
• Familiarity with modern sales methodologies (e.g., MEDDPICC, Command of the Message) and the ability to weave these into a technical curriculum.

Responsibilities

• Own the end-to-end ASE lifecycle, from onboarding and curriculum design to "graduation" into the field.
• Build hands-on labs, certification paths, and competency-based assessments that validate both technical depth (Cloud, Security, Workers) and soft skills (Discovery, Demoing, MEDDPICC).
• Act as the primary liaison between University Recruiting, Sales Leadership, and Global Enablement to ensure the program's output aligns with the business's hiring needs.
• Provide direct management to a cohort of ASEs, offering structured feedback, career pathing, and performance coaching.
• Track and report on program KPIs, such as "Time to Productivity," graduation rates, and long-term retention of program alumni.
• Instill Cloudflare’s values of curiosity and collaboration into our newest team members, setting the tone for their entire career.
• Identify best capability and align ASEs accordingly by working with respective leaders (Solution Engineer roles, BDR roles, Customer Success..etc)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees