Solutions Engineer

Grainger Businesses • Panama City, FL

5d • Hybrid

About The Position

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results. Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. We’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Requirements

• Bachelor's Degree or equivalent professional experience required
• 3+ years Experience leading work streams required
• 3+ years Experience leading systems projects, being able to lead project effort during development required
• 3+ years Experience working and supporting Supply Chain operations required
• 2+ years Experience in programming (.NET, Java, ETL etc.) required
• Comfortable under pressure, challenging the business and managing conversations with business leaders across GSC
• Demonstrated experience in application development, code development, application testing, component design, and solid understanding of programming concepts.
• Ability to understand the business process and create process flow diagrams, Visio, Technical Design requirements documentation.
• Understands development methodology and implementation lifecycle
• Should be trained on RPA tools or test automation tools (UI Path/ AA/ Blue Prism/OpenSpan/WinAuto).
• Advanced knowledge of Microsoft packages such as MS Excel, MS Visio, MS Access, & MS Word.
• Strong in requirement gathering and analysis (ability to work with a structured and methodical approach, combined with an enquiring mind).
• Experience with Agile
• Ability to work independently
• Strong oral and written communication.

Nice To Haves

• Bachelor's Degree BA/BS or equivalent preferred
• 3+ years Experience in related field preferred

Responsibilities

• Act as a process business owner and automation subject matter expert (SME)
• Consulting internal business leaders on complex projects, leveraging business teams, IT partners and automation resources
• Own partnership with cross-functional business team, IT and support team to ensure consistent, beneficial internal customer interaction and solution delivery
• Participate and present data to business leaders during requirements and post audit reviews
• Lead direct efforts to define technical, operational and user requirements
• Responsible of leading training and onboarding of new team members of the automation team
• Troubleshoot and anticipate any issues to avoid risk and reduce business impact.
• Identify opportunities for improvement in existing process and automate multiple processes using RPA software.
• Fine tune performance and operation issues that arise with RPA Bots.
• Provide on-going operational support including upgrades, defect fixes and any process change activities.
• Develops system requirements, designing, testing RPA, and supporting implementation.
• Develops and configures automation processes as per the technical design document to meet the defined requirements.
• Advanced skills in analyzing, designing, developing, implementing and maintaining application code in a variety of contexts
• Present complex information to technical and non-technical stakeholders, both orally and in written form
• Understand and gain knowledge of all Supply Chain processes
• Participate in financial impact reviews on automated processes (such as P&Ls, volume, how decisions impact cost and profit)
• Develops new processes/tasks/objects using core workflow principles that are efficient, well structured, maintainable and easy to understand.
• Develop Process Design documents, Process Map, Risk Impact and Technical Design documents on Automation space.
• Complies with and helps to enforce design and coding standards, policies and procedures.
• Works collaboratively with test teams during the UAT phases to fix assigned bugs with quality.
• Reports status, issues and risks to business leads and Manager, OOM on a regular basis
• Take responsibility for project activities including work estimation, planning, stakeholder management and project quality
• Supervise the scheduling of bots and control room

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree