Solutions Engineer

Cisco • Richmond, RI

9d • Hybrid

About The Position

The Solutions Engineer (SE) role at Cisco is foundational to our customer success strategy. The SE acts as the "CTO" for their accounts, leading technical engagements and driving the strategic direction. Their primary partner is the Sales Account Executive (AE), who acts as the "CIO." Together, they listen, learn, and solve the customer's most complex challenges. The ultimate goal is to propose technology solutions that meet customer needs while hitting business targets and retiring quota. SEs are encouraged to maintain expertise across key domains, including Routing, Switching, Security, Data Center, and Collaboration. Through quarterly learning and certifications, they are challenged to constantly evolve their technical skills. By sharing their specific technology affinities and helping others within US Commercial, they can gain executive visibility and be recognized as a top engineer. Success is measured by customer success and happiness, meeting and exceeding sales goals, achieving industry certifications, and ensuring procured technology is successfully adopted and performs as expected. The SE also acts as the primary point of contact (POC) for all things technical for their customers. Given the dynamic nature of the role, effective time management is essential to balance internal and external demands. As we operate in the AI era, you are encouraged to use your assigned AI Agent to automate time-consuming tasks so you can focus on your most critical, high-impact goals.

Requirements

• Deep Routing and Switching knowledge (strong SASE, SDWAN, BGP, OSPF, VXLAN Fabric technologies, deployment, architectural, and operational knowledge).
• Previous sales engineering experience – 3+ years or more.
• Willingness to travel to meet customers.
• Baseline understanding of Zero Trust security principles.
• Broad understanding of Voice and Collaboration solutions and their interaction with campus, Data Center, and WAN architectures.
• Understanding of APIs and their use in automation for operations improvements.

Nice To Haves

• Strong verbal and written communication skills.
• Deep dive skills in Routing, Switching, Security, and Data Center.
• Experience in US Commercial sector sales.
• Ability to lead a room.
• Experience in dealing with Enterprise Architectures with a high degree of complexity.
• CCNP and CCIE in Routing/Switching, Security, or Data Center (single or multiple certs).
• Residing in Norfolk or Virginia Beach is highly recommended.

Responsibilities

• Act as the "CTO" for assigned accounts, leading technical engagements and driving strategic direction.
• Partner with Sales Account Executives (AEs) to understand and solve complex customer challenges.
• Propose technology solutions that meet customer needs and achieve business targets.
• Maintain expertise across key domains such as Routing, Switching, Security, Data Center, and Collaboration.
• Continuously evolve technical skills through quarterly learning and certifications.
• Share technology affinities and assist colleagues within US Commercial.
• Ensure procured technology is successfully adopted and performs as expected.
• Serve as the primary point of contact (POC) for all technical aspects for customers.
• Effectively manage time to balance internal and external demands.
• Utilize AI Agents to automate time-consuming tasks and focus on high-impact goals.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan with Cisco matching contribution
• Paid parental leave
• Short-term disability coverage
• Long-term disability coverage
• Basic life insurance
• 10 paid holidays per full calendar year
• 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday
• Paid year-end holiday shutdown
• 4 paid days off for personal wellness
• 16 days of paid vacation time per full calendar year (non-exempt employees)
• Flexible vacation time off program (exempt employees)
• 80 hours of sick time off provided on hire date and each January 1st thereafter
• Up to 80 hours of unused sick time carried forward
• Additional paid time away for critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer
• Annual bonuses (for non-sales roles)
• Performance-based incentive pay (for sales roles)
• Grants of Cisco restricted stock units

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed