Solutions Engineer

GreenLite • New York, NY

1d • Hybrid

About The Position

Our Company The U.S. construction permitting process is a black box. Over 500,000 forms and 20,000 processes, yet 95% of cities use the same building code. Every permitting delay costs businesses revenue, stalls expansion, and disrupts construction schedules. Founded in 2022 by builders, entrepreneurs, and industry experts, GreenLite eliminates permitting uncertainty for developers nationwide. We combine AI-powered technology with an in-house team of registered architects, engineers, and city planners to deliver the fastest, most predictable path to permit approval. Our expert-led compliance process ensures plans are code-ready before submission, reducing revisions, delays, and costs. GreenLite has raised $86M in venture funding from leading investors including Insight Partners, Energize Capital, Craft Ventures, LiveOak Ventures, Trust Ventures, and Chicago Ventures. National brands, including Walgreens, TD Bank, and Driven Brands, trust us to accelerate approvals, reduce risk, and unlock growth. The Role Customer trust is earned early at GreenLite. The Client Solutions Engineer plays a critical role in winning that trust by helping prospective and new customers understand—clearly and concretely—how GreenLite accelerates approvals, reduces risk, brings predictability to permitting, and ultimately what sets GreenLite apart from the rest. You’ll partner closely with Sales to support high-value deals, serving as the technical and domain expert. By translating complex regulatory and operational challenges you’ll help GreenLite win new logos, drive adoption, and lay the foundation for long-term customer growth. What you’ll be doing You will work cross-functionally within GreenLite across sales, operations, and finance to deliver important business outcomes while creating repeatable and sustainable playbooks that support new business acquisition, current customer retention, expansion and sustainable growth. Additional areas of responsibility include, but are not limited to, new customer implementation and onboarding along with services and market expansion.

Requirements

• 4 - 6 Years of Experience Required
• Bachelor’s Degree Architecture, Engineering, Urban Planning, Real Estate Development, Construction Management, or related fields preferred.
• Industry familiarity across AEC / built world (or adjacent tech-enabled services) and appetite to go deep on permitting.
• Experience supporting sales cycles through technical discovery, solutioning, or implementation.
• Experience reviewing and analyzing architectural and engineering plan sets.
• Experience in a client-facing role with strong communication skills and comfort leading customer-facing discussions.
• Independently motivated, but willing to work with a team — able to work independently on assigned projects, but also willing to assist teammates and ask for help from teammates when needed.
• Highly organized, detail-oriented, and comfortable operating in fast-paced environments.

Responsibilities

• Sales Engineer - Technical GTM Support Partner with sales teams and provide technical value during sales calls, demos and other go-to-market activities.
• Translate GreenLite services and products to address prospective customer business problems with a focus on value delivered by working with GreenLite.
• Customize playbook materials and talk-tracks to meet specific potential customer and/or current customer needs and goals.
• Serve as a trusted advisor to the sales force, handling pre-sales prep and support from a technical services perspective.
• Train sales force and company in technical aspects of the GLX services offering.
• Cross-Functional Liaison - Diligence, Scope & Pricing Support, Product Support sales and operations by conducting any needed diligence to close new business, retain current customers and expand key accounts.
• Assist in proactive regulatory and jurisdictional research to assess feasibility, risk, and delivery pathways for new business, expansions, and emerging markets.
• Provide project and account level scoping support with operations to enable proper pricing by the sales force.
• Additional required support to sales and operations leadership as needed.
• Implementation & Onboarding Lead - New Business Focus Responsible for guiding new customers through the process of adopting and successfully using GreenLite services and products.
• Responsible for onboarding existing customers onto new products and/or services.
• Serve as the key point of contact from closed/won through account/project kick-off.
• Assist in designing, maintaining and improving GreenLite’s new customer onboarding process and program, coordinating across the company and functions to ensure a smooth, comprehensive transition between sales to operations and on-going service support.

Benefits

• Competitive Compensation - Generous base salary & access to our Employee Equity Program, so you can grow with us.
• Performance-Based Annual Bonuses - Rewards for high-impact results and contributions that move the needle.
• Premium Health Coverage - Comprehensive medical, dental, and vision insurance for full-time team members and their families.
• 401(k) Retirement Plan - Helping you invest in your future with smart saving options.
• Parental Leave - Generous parental leave for all parents to support your growing family.
• Wellness Support - Monthly Wellness Stipend and full access to Wellhub, Talkspace, & Teladoc for your physical and mental well-being.
• Weekly Team Lunches - Enjoy catered lunches every week in our NYC office. Great food, better company.
• Company-Wide Team All Hands - Held twice a year, fostering transparency, alignment, and inspiration.
• Team-Building Events - Regular opportunities to connect, collaborate, and celebrate as a team.
• Unlimited PTO - Flexible time off so you can recharge, travel, or take care of life as needed.
• Hybrid Work Environment – Our team thrives on collaboration, so we’re in the office 4 days per week. In the summer, from Memorial Day to Labor Day, we switch to a 3-day in-office schedule to give everyone extra flexibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level