Solutions Engineer

Loop • Chicago, IL

1d • Hybrid

About The Position

We are looking for an Enterprise Solutions Engineer to collaborate across Sales, Engineering, and Customer Success to help provide clients with a seamless technical close and implementation experience. This role is responsible for complex workflow design and configuration, serving as a key point of contact for client implementations, designing/configuring data orchestration, and translating processes between the client’s system and Loop’s proprietary platform. The Solutions Engineer partners with operations and sales to ensure proposed deals include technical solutions that accurately address client needs and are appropriately supported by key customer technical decision makers. You will support client implementations both onsite and virtually in order to provide technical expertise, acting as an extension of the Sales and Customer Success teams.

Requirements

• 3-5 years of customer-facing experience within a SaaS or technology company environment, including one or more of the following:
• Customer integrations/implementations, or
• Software systems delivery
• 2+ years of technical experience
• Ability to lead groups of people to meet critical goals
• Ability to proactively identify and communicate risks and opportunities
• Ability to lead process mapping, whiteboard sessions on workflows for implementations, create current and future state flows
• Ability to adapt quickly to changing needs/timelines
• Proven presentation or training experience
• Ability to travel up to 20%

Nice To Haves

• Demonstrated interest in applying technical solutions within the supply chain space preferred

Responsibilities

• Facilitate project management for solution scoping and implementations, including but not limited to:
• Leading kick-off calls: remote (sometimes on site) sessions providing overview of Loop solution
• Coordinate activities with internal stakeholders to develop integration solutions between a wide range of commercial and legacy client systems
• Lead integrations between Loop and client’s other external software systems (TMS/ERP) with input from Integrations Engineer, this includes handling schema mapping
• Lead product demos tailored to prospect use cases, act as product expert in pre-sales conversations
• Scope use cases to Loop’s product & roadmap
• Collaborate with sales and operations to inform cost structure for client proposal based on technical requirements
• Weekly status meetings – weekly calls with clients to review progress, obstacles, upcoming tasks, etc.
• Identifying and consulting with clients on business process transformation, optimization and best-practice initiatives, testing, training, managing go-live and system cutovers
• Post-implementation handoff – ensure the implementation is a success, before transitioning the account to our customer success team
• Responsible for multiple projects at once, with varying stages of implementation; must be highly organized with a strong sense of urgency to meet deadlines
• Owns technical and functional requirements that must be clearly documented, are comprehensive, and easily trackable

Benefits

• Premium Medical, Dental, and Vision Insurance plans, premiums covered 100% for you
• 401k plan with company match
• Unlimited PTO
• Generous professional development budget to feed your curiosity
• Physical and Mental fitness subsidies for yoga, meditation, gym, etc

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed