Solutions Engineer

Scale AI • Washington, DC

2d

About The Position

Our customer base is growing exponentially, and you will be on the front lines of ensuring that the world's most innovative companies become passionate, lifelong, Scale customers. Our Solutions Engineers ensure customers' first experiences with Scale's technology are flawless and lead to a successful long-term partnership. The work will vary daily, and we’re looking for technical experts excited to solve tough problems. As a solution engineer, you will be a part of helping shape our early-stage federal business by re-envisioning our commercial product offerings for our federal clients.

Requirements

• Strong engineering background, preferably in computer science, mathematics, or other quantitative fields
• Strong communication skills - ability to interact with both technical and non-technical customers at all levels
• At ease with technology, able to quickly pick up new tech stacks and troubleshoot
• Previous experience working with Public Sector customers - our business is diverse and growing across both National Security and Federal Civilian communities.
• Proficiency in scripting languages such as Python, Javascript/Typescript, Bash scripts, or programming languages.
• A strong desire to roll up your sleeves and help build a business in an extremely fast-paced environment
• Active US Government Security Clearance
• Based in the Washington, DC area or willing to relocate

Nice To Haves

• Background working in AI/ML, particularly Generative AI and Large Language Models

Responsibilities

• Become an expert on the end-to-ends of Scale Products
• Create tailored demonstrations and collateral for federal stakeholders at both the executive and analyst level.
• Partner with Scale Account Executives to deliver customer pilots according to requirements agreed by the customer.
• Integrate and ingest a variety of external datasets to solve government use cases.
• Interact with customers on a day-to-day basis to understand their pain points and design solutions
• Work with internal product and engineering teams to turn customer requirements into Scale capabilities
• Understand public sector mission sets and strategic objectives to better showcase Scales products.

Benefits

• Comprehensive health, dental and vision coverage
• retirement benefits
• a learning and development stipend
• generous PTO
• this role may be eligible for additional benefits such as a commuter stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed